Compensation Advocate

1 week ago

Sunshine Coast, Australia RSL Queensland Full time

29th May, 2023:

About the role

Our Service Delivery Team are on the front line, making a profound difference in the lives of others by supporting the needs of our ex-service personnel and their families.

We have a permanent full-time position that will be based in our Maroochydore office.

About You

This highly customer-focused role enables our customers to get the best possible outcome for their compensation needs, and we do this with patience, kindness and empathy.

You will also need demonstrated complex problem-solving abilities and strong attention to detail and accuracy.

We also look for:

  • People who have a proven customer service focus always putting Veterans and their families first
  • Strong emotional intelligence when dealing with sensitive information and cases
  • A team member who will uphold our values and complement our culture and way of working
  • Strong ability to navigate new systems and Microsoft programs, to operate effectively in an online environment, including guiding and mentoring our customers to do the same
  • A defence background, whilst great, isn't necessary to perform this role well. But an understanding of the defence community and its unique challenges is appreciated

Benefits:

  • 3 days additional leave between Christmas and New Year
  • Access to our benefits hub where you can access amazing discounts with major retailers
  • Regular health and wellbeing events
  • Paid professional development
  • Monthly employee awards and recognition
  • Free parking (via reimbursement)
  • Paid parental leave
  • World class IT, Technology and Systems

_truly_
**Building Bright Futures

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