Travel Consultant

1 week ago


Brisbane, Queensland, Australia Queensland Rail Full time

Travel Consultant
Req

Id:
4640

Date: 17-Feb-2023

Location:

Brisbane, QLD, AU, 4000

Company:
Queensland Rail


Queensland Rail's purpose is to provide a customer focused, safe, reliable, on-time, value for money rail service that benefits the community, supports industry and is integrated with the public transport system.

The organisation's vision is connect communities through a modern, world-class rail service.


Our Travel Customer Contact Centre is seeking multiple Travel Consultants to join their team based in their Brisbane CBD inbound Contact Centre on a temporary full-time basis for 6-months.

As a Travel Consultant you will be responsible for providing a complete reservation, ticketing and information service involving all facets of Australian rail and third-party travel.


About the role:

  • Provide informative and accurate advice to customers
  • Ensuring that the allocation of all reservations and ticketing is correct and credit card, cash and account holder payments are completed in a timely manner
  • Developing and processing customer holiday itineraries embracing rail, coach and air travel, accommodation and package tours
  • Upselling and onselling Queensland Rail and thirdparty travel products and developing return business
  • Comply with policies and regulations regarding Queensland Rail Travel Customer Contract Centre Operations
  • Work various shifts between the hours of 06:55 and 19:10 across 7 days a week. The hours will vary week to week and there is a requirement for some weekend and public holiday work
  • A small number of staff also complete overnight oncall duties

About you:

  • Have a passion for customer service and a genuine interest in helping people
  • Be a quick thinker, with the ability to work through problems and provide solutions
  • Be a dedicated and flexible team player and adapt well to change in the workplace
  • Previous experience within a call centre or Travel and Tourism environment would be highly desirable
  • Intermediate computer and Microsoft Office skills

Benefits:

  • Temporary fulltime opportunity for 6months with an annual base salary of approximately $72,000 (pro rata) / $35 per hour + overtime + penalty rates + super
  • Be part of the Customer Contact Centre team and work directly with an experienced team of Travel Consultants and a Team Leader
  • Participate in 4weeks of comprehensive training upon commencement and receiving ongoing support thereafter
  • Free rail travel to and from work + discounted rail travel for offduty travel on the SEQ and longdistance travel networks
  • Employee Assistance Program covering career, conflict management, nutrition and family support and assistance
Position Description

IMPORTANT INFORMATION FOR CURRENT QUEENSLAND RAIL EMPLOYEES:
You
must apply for vacancies via the internal People Connect solution
- Click here** for more information*
Supporting a Diverse Workforce
Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.

Job Types:
Full-time, Contract

Salary:
$72,000.00 per year

  • Brisbane, Queensland, Australia Travel Associates Full time

    Travel Associates are known for delivering the best client service in the industry. Demand for luxury travel is rapidly increasing and we are searching for ambitious consultants to join us on this journey as we deliver one of a kind holidays. Are you our next Luxury Travel Consultant? Our Luxury Consultants bring travel industry experience, GDS exposure,...


  • Brisbane, Queensland, Australia FCM Travel Full time

    Do you possess an irreverent spirit that craves adventure and a passport that's begging for stamps? Flight Centre, the premier destination for wanderlust enthusiasts, is seeking Travel Consultants to join our team. As a travel consultant, every day you will help open up the world for those who want to see. You will send our customers all over the world...


  • Brisbane, Queensland, Australia FCM Travel Full time

    Do you possess an irreverent spirit that craves adventure and a passport that's begging for stamps? Flight Centre, the premier destination for wanderlust enthusiasts, is seeking Travel Consultants to join our team. As a travel consultant, every day you will help open up the world for those who want to see. You will send our customers all over the world and...

  • Travel Consultant

    1 week ago


    Brisbane, Queensland, Australia Travel Trade Recruitment Full time

    $ $60000 per annum + super, great commissionBrisbane, Queensland Travel Agent Permanent5456JC1FavouriteJOB DESCRIPTION: Engage with clients to truly understand their travel dreams and preferences. Create personalized travel itineraries that cater to each client's unique tastes Manage all aspects of travel arrangements, from flights to accommodations and...


  • Brisbane, Queensland, Australia Travel Trade Recruitment Full time

    $ $70000 per annum + + Bonus + SuperBrisbane, Queensland Travel Agent Permanent49547FKFavouriteTravel Consultant/Advisor - Multiple Locations-Hybrid/Part-TimeAbout the Role:We are looking for passionate Travel Consultants/Advisor with amazing customer service skills. Are you driven, dynamic and customer centric. We have multiple positions available for both...


  • Brisbane, Queensland, Australia Travel Trade Recruitment Full time

    $ $85000 per annum + + Bonus + SuperBrisbane, Queensland Travel Agent Permanent5211FKFavouriteTravel Consultant/Advisor - Multiple RolesAre you passionate about the Travel Industry? I am looking for youCurrently looking for Travel Experts to fill multiple Roles:Fares & Ticketing Expert Corporate Consultant Cruise Experts Senior Luxury/Leisure Consultant...

  • Travel Consultant

    1 week ago


    Brisbane central business district, Queensland, Australia Corporate Travel Management Full time

    We are growing our after-hours team This is a unique opportunity to manage end to end travel solutions. 100% remote work Flexible rosters and high ratesAbout the roleAs an After-Hours Travel Consultant, you can expect to provide exceptional travel management service to a wide range of international clients. You will be a multi-skilled travel consultant and...


  • Brisbane, Queensland, Australia Corporate Travel Management Full time

    If you're ready to embark on a career with a global leader in business travel, we want to hear from you.At CTM our employees are the key to our many successes. We value our people and always strive to provide a progressive, innovative and rewarding workplace for all.If there are no relevant jobs, please register your interest with us:Want a Travel Consultant...


  • Brisbane, Queensland, Australia Travel Trade Recruitment Full time

    Are you passionate about curating unforgettable experiences? Do you have great destination knowledge and luxury travel experience? We are seeking experienced luxury travel agents for some amazing opportunities around QLD.Responsibilities:Collaborate closely with clients to understand their travel preferences, interests, and budgetary requirements.Design...


  • Brisbane, Queensland, Australia Travel Trade Recruitment Full time

    Are you passionate about curating unforgettable experiences? Do you have great destination knowledge and luxury travel experience? We are seeking experienced luxury travel agents for some amazing opportunities around QLD.Responsibilities:Collaborate closely with clients to understand their travel preferences, interests, and budgetary requirements.Design...


  • Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Attention Travellers, this is The Captain speaking - your search finding meaningful employment with a workplace you love is over Soon, you will be landing in a role where you're encouraged to share your passion for travel and open up the world for our customers. The climate is warm, welcoming and rewards the bold and brave. Leave your ego at the gate and be...

  • Travel Advisor

    1 week ago


    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    Here at Travel Associates, we are one of a kind - Australia's leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. We are growing our business with ambitious travel consultants to curate one-of-a-kind holidays and authentic experiences to our discerning clientele. This role is for our...


  • Brisbane, Queensland, Australia FCM Travel Full time

    Want to find a great balance with in office culture and the comforts of home in a hybrid role? Want OTE earnings of $K, with unlimited incentives? At Flight Centre Business Travel (FCBT), we believe the best is here - travel is booming and we are expanding our teams of dedicated travel experts. What You Will Be Doing Focussed first and foremost on...


  • Brisbane, Queensland, Australia Corporate Travel Management Full time

    About CTMIf you have exceptional client service skills and enjoy a good work life balance this is for you A typical day will see you managing end to end travel management solutions for clients. You will need to be task oriented and comfortable managing travels, transfer, bookings etc.About You: Domestic and International travel experience is highly desired...


  • Brisbane, Queensland, Australia Corporate Travel Management Full time

    14th May, 2024 About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website: If you have exceptional client service skills and...


  • Brisbane, Queensland, Australia Travel Trade Recruitment Full time

    $ $90000 per annum + + SuperBrisbane, Queensland Corporate Travel Permanent5001FKFavouriteI am looking for multiple experienced Travel Consutlants who wish to continue their corporate travel career:Roles include:- _ Multiskilled or VIP consultants_:_ After Hours Corporate Travel Consultant_:- _ After hours consultants_:- _ Groups Consutlants_:- _ Domestic &...


  • Brisbane, Queensland, Australia Travel Trade Recruitment Full time

    $ $85000 per annum + + SuperannuationBrisbane, Queensland Corporate Travel, Fares & Ticketing Permanent5121FK1FavouriteJOB DESCRIPTION: Working on a GDS to make reservations Galileo, Sabre, or Amadeus Booking flights, hotels and car hire and any special requests to domestic and worldwide destinations Working within a busy corporate environment Build and...

  • Travel Consultant

    1 week ago


    Brisbane, Queensland, Australia AA Appointments Full time

    ARE YOU A CREATIVE AND INNOVATIVE CONSULTANT? THE COMPANYBring your creative spark and innovative problem-solving skills to this boutique luxury travel agency that specialises in high-end tailor-made travel. Enjoy having dedicated time to consult your clients by appointment to deliver a personalised service second to none. Work with a supportive and...


  • Brisbane, Queensland, Australia Corporate Travel Management Full time

    Permanent Full time / Competitive Salary / Great Company Benefits Brisbane CBD Location Join the Travel industry with an awardwinning travel organisationSeeking an experienced Event Travel ConsultantDo you thrive on coordinating group travel arrangements? Do you love booking domestic and international fares and have experience in Sabre and Tramada? Look no...

  • Travel Consultant

    1 week ago


    Brisbane, Queensland, Australia Agenda Personnel Full time

    Salary plus bonuses Excellent supportive team Great location in BrisbaneJoin their dynamic team as a Travel/Sales Consultant in vibrant BrisbaneOur client, a rapidly growing travel company based in Brisbane, Australia, with overseas operations, is currently seeking a Travel Consultant to join their team before June 30th.Our client, a rapidly expanding travel...