Contact Consultant

2 weeks ago

Brisbane, Queensland, Australia TROOCOO Pty Ltd Full time
Paid for qualification RG14- Entry into financial services

  • Supported career progression

Why Brighter Super?
We're not just any superannuation fund. We're a fusion of LGIAsuper, Energy Super, and Suncorp Super, creating a unique boutique fund that puts Queenslanders first. By joining our team, you'll be part of an organisation that offers genuine expertise, understanding and exciting growth opportunities.

Key Responsibilities:

You will be the first point of contact for our valued members, employers, and the public regarding superannuation. Your role will involve resolving inquiries, identifying customer needs, and promoting relevant Brighter Super products/services.

  • Provide professional and courteous service to members and stakeholders
  • Manage inbound and outbound calls and written inquiries
  • Conduct outbound relationship management campaigns to add value to our members' retirement goals.
  • Identify acquisition and retention opportunities and refer them to appropriate channels.
  • Participate in continuous improvement projects and peertopeer knowledge transfer.
  • Promote member understanding of the financial services offered by Brighter Super

About You:

These are the attributes that will help make you successful in the role:

  • RG 146 (Superannuation) qualification or willingness to undertake during your first 6-month period.
  • Previous experience in a customer service role
  • Excellent verbal and written communication skills.
  • Strong research skills
  • Proficient in Microsoft Office

Why you should choose us:

We think we are a great team and these are some of the reasons why you should join us:

  • Regain your weekends: Monday-Friday work
  • Hybrid working benefits (after reaching competency)
  • Competitive market salary
  • Be purpose driven: membercentric fund focused on customer satisfaction
  • Doorway into the competitive financial industry with a wellrespected Australian fund
  • Gain professional qualifications which will increase your pay (RG146 qualification)
  • Career progression possibilities
At Brighter Super, we value self-motivated individuals who are adaptable, goal-oriented, and collaborative. Join us in providing personalised service to our members and kick-start your career in the financial sector.

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