SAP Service and Commerce Lead

2 weeks ago


Mackay Regional, Australia Milwaukee Electric Tool Corporation Full time

Techtronic Industries (TTI) is a renowned global organization leading in top-quality consumer and professional products for the home improvement and construction sectors. The array of TTI brands like MILWAUKEE, RYOBI, AEG, HOOVER, VAX, among others, is highly acclaimed worldwide for their rich heritage, exceptional quality, superior performance, and innovative solutions.

With a steadfast focus on cordless technology, innovation, and strong customer relationships, TTI consistently introduces exciting products that enhance customer satisfaction and productivity. At TTI, we prioritize providing a fantastic experience for our employees. In addition to engaging roles, we offer:

  • Lifestyle: Hybrid working model supporting flexibility.
  • Personal Development: Access to LinkedIn Learning and professional development programs.
  • Health & Wellbeing: Paid Parental Leave and Employee Assistance Program.
  • Discounts & Perks: Generous discounts on company products.
  • Social: Recognition programs and social events to celebrate team achievements.

About The Role
We are thrilled to present a new opportunity for a SAP Service and Commerce Lead to join the IT Enterprise Applications Team. This role will directly report to the Head of Enterprise Applications ANZ and primarily focus on SAP C4C and SAP Commerce solutions and their integration with other applications.

Responsibilities:

  • Maintaining and supporting the SAP C4C & SAP Commerce environment, including resolving support incidents/issues.
  • Gaining in-depth knowledge of TTI's SAP C4C & SAP Commerce solutions and their integration with applications like SAP ECC/Hana.
  • Collaborating with business stakeholders to gather and document requirements and provide functional solutions.
  • Offering solution recommendations, estimates, and specifications for system changes in coordination with developers and security resources.
  • Designing, customizing, configuring, and testing SAP C4C and SAP Commerce Solutions.
  • Developing test plans, conducting testing, and coordinating UAT and business sign-off for required changes.
  • Assisting with system testing requirements during implementation of changes, upgrades, or other system modifications affecting SAP C4C & SAP Commerce solutions.
  • Maintaining comprehensive system documentation, including solution design, processes, work instructions, and test documents.
  • Proactively identifying and suggesting business process and system enhancements.
  • Providing consulting services for new implementations and ongoing support projects.

To succeed in this role, you should have:

  • Bachelor's degree or equivalent work experience.
  • Minimum three (3) years of experience in SAP C4C & SAP Commerce implementation and support for BAU and Projects.
  • Minimum five (5) years of SAP experience in implementation and support for BAU and Projects.
  • Excellent knowledge of SAP C4C & SAP Commerce functionalities.
  • Hands-on configuration experience with SAP C4C & SAP Commerce.
  • Understanding of Sales and Customer Service processes across various industries.
  • Strong grasp of Order to Cash and Procure to Pay processes.
  • Presentation and training skills.
  • Excellent analytical and lateral thinking abilities.

This is an outstanding opportunity for individuals seeking to work for a leading company that invests in cutting-edge technologies, growth, diversity, and remarkable opportunities.


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