IT Onsite Support Specialist

2 weeks ago

Perth, Western Australia Hanson Australia Pty Ltd Full time

We are looking for a reliable and conscientiousindividual with a passion for customer service and IT to join our team asan Onsite IT Support Specialist based at our Rivervale office. With a strong team culture, we value our people, their personal andprofessional growth and readily recognize the contributions they make to oursuccess.
This is a full time, permanent role providingsecond level IT support with a specific focus on excellent customer service forHanson's internal customers.

In your new role, you will:

  • Provide system support via telephone and onsite assistance for internal clients
  • Create, manage, and resolve support tickets within agreed Service Levels
  • Participate in an on-call support roster to provide the business with 24 x 7 IT support
  • Log and track all incidents and service requests in the Service Desk system, and escalate requests to appropriate Level 3 support groups for resolution as required
  • Support and or project manage the roll-out of new business applications and technologies
  • Assist users with business processes to make effective use of business systems
  • Conduct proactive onsite visits with customers with a focus on maintaining the IT equipment and improving the service that BSS provides to its customers
  • Work closely with the Service Delivery Organisation (SDO) to ensure escalated support issues are resolved in a timely manner
  • Create and maintain IT support documentation including FAQ's and support manuals (SOP's)

This role is a great fit for you, if:

  • You have a solid background in providing Level 2 support to a large multi-faceted organisation
  • You have a passion for IT Service Desk and Systems Support and can apply an analytical problem solving mind-set
  • You have strong customer service experience intermingled with excellent written and verbal interpersonal skills
  • You are proficient in writing IT and process documentation and can demonstrate a high level skill set when operating systems in a corporate network environment.
  • Solid experience across IT Service Desk and Systems Support from a large organisation or global network
  • Experience supporting Windows Server environments in a time critical, virtualised environment
  • Have proven experience with SAP and Telephony VolP landlines and Smartphones (highly regarded)
  • Proven background supporting Win11 and Win10 Office365 desktop applications
  • Have a valid Australian Drivers license as you will be provided with a fully maintained vehicle

Our Benefits

At Hanson Australia, we understand that your well-being and professional growth are essential. That's why we offer a comprehensive range of employee benefits to enhance your work-life balance, personal development, and financial savings.

  • Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.
  • Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
  • Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
  • Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
  • Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
  • Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
  • Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.
  • Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.

Hanson Australia is an equal opportunity employer,and we employ people from all walks of life. We're all individuals and weencourage applications from Indigenous Australians, people with disability,those from diverse cultural backgrounds, LGBTQI+ community. You must have fullAustralian work rights to be eligible for this role.

We'll Make It Happen

#J-18808-Ljbffr

  • Onsite Paramedic

    2 weeks ago

    Perth, Western Australia Sonic HealthPlus Full time

    Job Description Onsite Paramedic-(WES00002R) ABOUT US Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and...

  • IT End User Support Specialist

    2 weeks ago

    Perth, Western Australia Epiroc Group Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: IT End User Support Specialist Functional area: Epiroc IT Onsite or Remote: Onsite Primary Skills: Time Management,Collaboration (e.g., SharePoint, G Country/Region: AU City: Perth Location: Perth, WA, AU, 6000 Date of posting: Jun 6, 2024 Epiroc is a...

  • onsite administrator

    2 weeks ago

    Perth, Western Australia PeopleIN Full time

    07th May, 2024 About FIP GroupProudly partnered by PeopleIN - Australia's largest ASX-listed talent solutions company - FIP Group is the leader in the delivery of innovative, national and international workforce solutions.Operation since 2006, FIP Group is passionate about providing supportive end-to-end staffing solutions to Australian businesses,...

  • Migration Specialist

    2 weeks ago

    Perth, Western Australia Innovat IT Full time

    Migration Specialist(IM/EDRM5/SharePoint technical background desirable) Work closely with W Product Owner, Solution Architect and Product SMEs of migration source and destination platforms to facilitate scope, requirements and migration workshoos. Work closely with Solution Architect to inform solution target state / gap analysis. Produce the Migration...

  • Field Service Technician

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and targeted...

  • Team Leader Fifo

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • Field Service Technician

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • Field Service Technician

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • Field Service Technician

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • Field Service Technician

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • Regional Sales Manager

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our customers' rental plant and...

  • Team Leader

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • IT End User Support Specialist

    2 weeks ago

    Perth, Western Australia Epiroc Australia Pty Ltd Full time

    Epiroc is a leading productivity partner for the mining, infrastructure and natural resources industries. With cutting-edge technology, Epiroc develops and produces innovative drill rigs, rock excavation and constructionequipment, and provides world-class service and consumables. The company was founded in Stockholm, Sweden, and has passionate people...

  • Team Leader Fifo

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our customers' rental plant and...

  • Team Leader

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • IT Service Desk Support

    2 weeks ago

    Perth, Western Australia Milestone IT Full time

    Immediate start- large nationwide retail chain Excellent career progressionMilestone IT is currently working with this brilliant organization that right now has an exciting opportunity for an experienced IT Servicedesk Support to join a great team.Working with a small team of IT specialists, you will be Providing Level 1 support to users both on and...

  • Site Supervisor

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...

  • Field Service Technician

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our customers' rental plant and...

  • Product Support Specialist

    2 weeks ago

    Perth, Western Australia Schlam Full time

    Schlam is looking for a Product Support Specialist to provide site support for our class leading Hercules and Barracuda mining attachments in the field and provide our customers with product inspections and commissioning. This position will be based in central Queensland, however regular site visits will be required to assist customers with product support....

  • Regional Sheq Advisor

    2 weeks ago

    Perth, Western Australia Onsite Rental Group PTY Ltd Full time

    Introduction:Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years' experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+ branches and...