Team Leader

1 week ago

Melbourne, Victoria, Australia State Revenue Office Victoria Full time

Government - State (Government & Defence)

  • At least one (1) ongoing and one (1) fixed-term roles in the Debt Management Branch, Corporate Services Division
  • Salary $117,718 plus 11% superannuation - VPS Grade 5.2
  • Based in Melbourne (CBD), with hybrid working arrangemements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at , or via our LinkedIn page .

The opportunity

The Team Leader is responsible for leading a team of approximately up to 15 people working across all facets of debt recovery. It's a great opportunity to showcase your people management and communication skills, and you will work closely with the leadership group of the

Reporting to the Branch Manager, you will be responsible for:

  • Leading and motivating your team to deliver excellence in recover of debt.
  • Managing the enforcement and collection of outstanding revenue.
  • Building positive and effective working relationships with internal and external stakeholders.
  • Initiating and driving innovation and process improvement, including by identifying and monitoring new and emerging trends.
  • Initiating, or advising on, improvements and policy options.

Who we are looking for

To be successful in this role, you will have:

  • Strong leadership skills with a passion for, and experience in, developing, leading and mentoring staff to achieve the best outcomes.
  • The ability to inspire and engage staff to deliver excellent service and achieve business objectives consistent with corporate values.
  • Experience liaising with internal and external stakeholders, monitoring performance, promoting a positive team culture, utilising change management skills, and managing workloads within and across teams.
  • An ability to respond to complex enquiries, interpret and apply legislation, initiate and drive innovation and process improvement while contributing to the organisation's strategic direction in various forums.

How to apply

Submit an application via the 'Apply now' button by 11.59pm on Sunday 2 June 2024. You will need to upload a cover letter addressing each key selection criteria in the position description and a resume.

More information

You can find out more about this role via the position description. You can also contact Gaurav Shaha, Branch Manager, Debt Management Branch, on .

If you need a copy of this advertisement in an accessible format,

Please note, as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.

We are the Victorian Government's major tax collection agency, a semi-autonomous service agency which acts under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury and Finance and the Commissioner of State Revenue.

Our role is to administer Victoria's taxation legislation and collects a range of taxes, duties and levies. In , we collected in excess of $13 billion in revenue for the Victorian Government.

We also administer the First Home Owner Grant (FHOG), unclaimed money (since October 2004), the growth areas infrastructure contribution (GAIC) and several subsidies and exemptions.

Where we are

We have offices in Melbourne and Ballarat. Each facility has about 230 staff.

The Melbourne office deals with policy and technical issues, as well as administering document-based duties. The Ballarat office is the main processing and call centre for the taxes and duties that we administer.

Our vision

To be recognised as one of Victoria's best performing organisations.

Mission statement

Our purpose is to provide customers with quality revenue management services which are fair, efficient and deliver benefits for all Victorians.

Our mission calls on us to be fair and efficient in dealing with customers and in the way we provide revenue management services. We have developed a strategic plan with these goals in mind.

Source: This is an extract from the company's own website.

Our role

We are the Victorian Government's major tax collection agency, a semi-autonomous service agency which acts under a framework agreement between the Victorian Treasurer, the Secretary of the Department of Treasury and Finance and the Commissioner of State Revenue.

Our role is to administer Victoria's taxation legislation and collects a range of taxes, duties and levies. In , we collected in excess of $13 billion in revenue for the Victorian Government.

We also administer the First Home Owner Grant (FHOG), unclaimed money (since October 2004), the growth areas infrastructure contribution (GAIC) and several subsidies and exemptions.

Where we are

We have offices in Melbourne and Ballarat. Each facility has about 230 staff.

The Melbourne office deals with policy and technical issues, as well as administering document-based duties. The Ballarat office is the main processing and call centre for the taxes and duties that we administer.

Our vision

To be recognised as one of Victoria's best performing organisations.

Mission statement

Our purpose is to provide customers with quality revenue management services which are fair, efficient and deliver benefits for all Victorians.

Our mission calls on us to be fair and efficient in dealing with customers and in the way we provide revenue management services. We have developed a strategic plan with these goals in mind.

Source: This is an extract from the company's own website.

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