Customer Service Attendants and Passenger

1 week ago

Sydney, New South Wales, Australia NSW Government -NSW Trains Full time

About us
NSW TrainLink helps connect customers all over NSW and beyond.

Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.


Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

And it's all thanks to our dedicated and passionate team from right across NSW, who work together to make more than 32.6 million customer journeys happen every year.

Find out more about NSW TrainLink

About the team


Our Central and North Regional team members are the face of NSW TrainLink, ensuring our customers have a great experience using our services.

In these roles you'll be working closely with the customers and other stakeholders to ensure everyone is well supported on their journey and are provided with an exceptional service.


Multiple opportunities available


Right now, we have multiple opportunities for
Passenger Attendants and
Customer Service Attendants to work alongside our friendly and committed team based at
Central Station.

Working for NSW TrainLink is a truly rewarding job for those who are passionate about guaranteeing safe, timely and reliable services for our customers.


We're looking for people who are committed to delivering a high standard of customer service, using their excellent interpersonal and communication skills to support our customers' needs.

We need people who can work well under pressure when there's a hazard or incident to ensure the safety of our customers and crew.


Customer Service Attendants

Your key responsibilities are but not limited to:

  • Providing customer service and responding to enquiries on the platform
  • Process ticket sales and assist with customers luggage
  • Ensuring the safety of all passengers and their belongings while at the station
  • Assisting passengers with their luggage to board trains and connecting services
  • Ensuring that the station presentation is maintained to a high quality, cleaning and maintenance of the premises
For more information, please refer to the Role Description Customer Service Attendant

Passenger Attendants

Your key responsibilities are but not limited to:

  • Providing customer service and assistance to passengers and staff
  • Check in passengers and assist with luggage
  • Ensuring the safety of all passengers
  • Onboard cleaning including cleaning public onboard amenities
  • Travel to a variety of destinations which may include overnight stays
For more information, please refer to the role description Passenger Attendant.

These roles will require you to work across a rotating shift work roster including weekends and public holidays. You may also be required to work additional hours at short notice with the potential for overtime.

About you


First and foremost, we're looking for customer focused people that want to help us deliver great experiences for our customers.


We're looking for people who can demonstrate:

  • Great communication skills
  • you're able to tailor your communication style to people from all walks of life, handle difficult conversations with sensitivity and give clear and accurate instructions.
  • Collaboration and teamwork you can work towards a common purpose and goal within a team and communicate openly with your team members and leaders.
  • Resilience you're able to handle challenging situations and work in a fastpaced and changing environment.
  • Experience working in a customer service environment is desirable


We are looking for passionate self-motivated individuals with solid work ethics, who also have a strong problem-solving ability, as well as exceptional interpersonal skills and are able to work well under pressure to ensure the safety of our customers and crew.


Salary and benefits

  • Sydney Central Customer Service Attendant Level 1 receives $1,113.80 per week
  • Passenger Attendant receives $1,134.70 per week

Other benefits include:

  • Up to five weeks of annual leave per year
  • Leave loading, applicable shift allowances and penalty rates
  • Free travel on NSW government trains, buses and ferries
  • Flexible work practices
  • Further opportunities for ongoing learning and career progression
  • Full corporate work uniform provided.
For more information on some of the employee benefits NSW TrainLink employees may be eligible for, view the Employee benefits guide

Interested?


By joining Transport for NSW, you'll have access to a range of unique government benefits in a flexible work environment like no other.

If you're ready to step into this meaningful and rewarding role, we want to hear from you

How to apply


As part of this recruitment process, you are invited to come and meet our team at Central for an information Session.

This will give you an opportunity to see how the station operates and

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