Cabin Baggage Officer and Customer Service Officer

2 weeks ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time

The Jetstar team at Sydney Airport are seeking customer service superstars who are interested in joining our team at the Sydney Airport.

The roles offered are Customer Service Officers and Cabin Baggage Officers.


If you've ever thought about a career in aviation — now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history.

Join us during an exciting period as we welcome more state-of-the-art aircraft, launch new international routes and continue our mission to help more people take off through low fares.

Applications are invited from highly motivated individuals with a customer centric approach to work.

This is a fast paced, sometimes demanding environment, so you'll be expected to thrive under pressure and have the ability to handle several challenges at once.

A great attitude, professional presentation and the experience to handle a busy and dynamic customer service environment will be the key to your success in this role.

The Roles

Positions operate on a rotating roster, including weekends and public holidays. Permanent and fixed term opportunities

As a Cabin Baggage Officer (CBO), you will be responsible for:

  • Providing excellent customer service to customers taking a professional approach that upholds the company's service standards and culture.
  • Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required.
  • Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports.
  • Handle cash and/or credit card transactions.
  • Discreet professional handling of customers with excess carry-on baggage.
  • Representing the company image through uniform presentation, grooming excellence and customer service delivery.
  • Complying with company OHS and regulatory responsibilities and standards.
  • Monitoring or and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.
As a Customer Service Officer (CSO), you will be responsible for:

  • Experience providing a high level of customer service at check-in, kiosk or on the concourse as passenger's board flights.
  • Service desk duties; processing bookings, reservations, handling late flights and excess booking payments.
  • Baggage service area duties; handling mishandled baggage and lost property.
  • Manual duties including assisting special needs passengers to the gate.
  • Maintaining accurate communications between customer service and other Jetstar teams.
  • Ensuring aviation safety and security compliance relating to passengers and baggage.
To be considered for these roles you will have:

  • A strong working performance history and demonstrated flexibility in availability;
  • A superior safety focus and customer service orientation.
  • A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours.
  • As the 'face' of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry.
  • Strong communication ability coupled with a measured approach to conflict resolution when handling delayed or upset customers.
  • Excellent computer skills.
  • Cash handling skills
  • The ability to work on a rotating roster.
About Us

The Jetstar Group has airlines in Australia, New Zealand, Singapore, Japan and Vietnam.

Since launch in 2004, we have grown from a team of 8000 and have flown more than 250 million passengers.

Collectively we now offer more than 5000 flights a week to more than 85 destinations in 18 countries and territories across the Asia Pacific region, with a fleet of more than 130 aircraft.

Our Culture

Jetstar is alive with a sense of adventure.

Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance.

If you love the road less travelled, you'll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes.

You'll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Our Benefits


Team members have access to heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too.

Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel.

Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

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