Case Manager Hsp

1 week ago

Noble Park, Victoria, Australia AMES Australia Full time
Multiple casual positions available at our Noble Park site

  • Provide case management to humanitarian entrants
  • You must be available to work Monday to Friday from 9am to 5pm, on a casual basis
  • Hourly rate is $ % super (2% increase to hourly rate on 6/09/2024 and super increases to 11.5% on 1/07/2024)
  • Other benefits include:
  • Supportive environment and caring work culture with work/life balance
  • Cultural Diversity
  • Employee Discount Program (Flare)

About the role

Working collaboratively with your team, clients and relevant stakeholders to provide holistic, strengths-based case management, information and referral services to Humanitarian Settlement Program (HSP) clients.

You will be responsible for co-ordinating the implementation of the case management plan and will play a vital role in ensuring clients have access to all required services to achieve their settlement outcomes, whilst providing effective case management to clients from a culturally and linguistically diverse (CALD) background.


To be considered for this role, you will be able to demonstrate the following key selection criteria:

  • A Diploma in Community Services (Case Management) or a relevant qualification with units related to case management or working with vulnerable people
  • A current valid Working with Children Check (Employee) for Victoria
  • A current valid Driver's Licence for Victoria
  • Experience in providing effective case management to clients from CALD background in the areas of settlement, community detention, asylum seeker programs, community health or related area in the context of new and emerging refugee communities
  • Effective interpersonal, cross cultural communication and client advocacy skills and the ability to liaise effectively with contractual partners, mainstream and settlement service providers as well as clients and their communities, and volunteers
  • Excellent time management skills and experience meeting reporting requirements
  • Sound understanding of current Commonwealth and State policies related to immigration, settlement, asylum seekers, income support and other relevant social policies and demonstrated ability to respond flexibly to changing policy and program needs
  • Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and demonstrated commitment to performance management, quality and continuous improvement principles
  • Demonstrated experience in working autonomously as well as collaboratively within multidisciplinary teams to achieve/exceed key performance goals
  • Excellent written communication, report writing and word processing skills
  • Good organisational skills, including the ability to prioritise work and meet deadlines
  • Proficiency with IT standard software such as MS Word, MS Excel, MS PowerPoint, and ability to use Internet and e
- mail and other online products

  • 2+ years' experience in case management with the human service sector in Australia is desirable
  • Your current resume
  • Cover letter addressing the key selection criteria outlined above

About us


AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.


AMES Australia's Values are:
Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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