Client Support Worker Hsp

2 weeks ago

Noble Park, Victoria, Australia AMES Australia Full time
Immediate Start

  • Multiple fulltime maximum term positions to 30 June 2024, based in Noble Park or Dandenong
  • Support newly arrived clients from Afghanistan who are settling into the local community
  • You must be able to speak one of the following community languages fluently to be considered:
  • Dari, Pashtu or Hazaragi
  • You must have received your first and second Covid19 vaccinations to be considered
  • Annual salary is $51, % super (2% salary increase on 6 September 2023)
  • Other benefits include:
  • Regular performance feedback and performance review process
  • Supportive environment and caring work culture with work/life balance
  • Cultural Diversity
  • Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
  • Flare Employee Discounts Program
  • 17.5% Annual Leave Loading

About the role:

Client Support

Worker (HSP) positions for our Noble Park and Dandenong locations to undertake over the phone or face to face assessments of clients, refer identified high need/complex cases through to Case Managers, undertake case noting and referrals to external and internal agencies and undertake the duties of a Community Guide when required.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

  • Minimum of Certificate III in Community Services or similar field; AND / OR a minimum of 2 years' experience in case management support of clients from CALD backgrounds
  • Community language as outlined above
  • A current valid Driver's Licence for Victoria
  • A current Working With Children Check (Employee) for Victoria
  • Strong written communication, report writing and word processing skills
  • Strong organisational, time management and administrative skills with the ability to work with a high level of autonomy
  • Experience in maintaining and implementing administrative and database systems
  • Computer literate and ability to use wordprocessing, spreadsheet and database programs
  • Highly effective interpersonal and cross cultural communication skills and an interest in working with CALD community organizations
  • Experience working autonomously and within multidisciplinary teams to achieve agreed goals
  • Demonstrated positive values of integrity, reliability, teamwork and professionalism consistent with the AMES Australia Vision and Mission and demonstrated commitment to quality and continuous improvement principles
Applications for this position will be accepted up to

  • Your current resume
  • Cover letter addressing the key selection criteria outlined above


AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.


AMES Australia's Values include:
Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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