Delivery Support Officer

1 week ago

Brisbane, Queensland, Australia The Staffing Group Full time

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State.

For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers.

We have recently been named the State Winner of the 2021 Large Training Provider of the Year at the prestigious Queensland Training Awards.

Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.


By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.


Your Opportunity


As a key member of the Educational Support Services portfolio you will contribute to the delivery of Vocational Education and Training (VET) and higher education services through the delivery of customer focused, timely, accurate and effective support services to all clients.

This position sits within the Educational Support Services portfolio and reports to the Delivery Support Manager.

This is a Temporary, Part-time (0.8FTE) opportunity, to 29 December 2023 unless otherwise determined.


The position will be based primarily at Southbank however you may be required to perform work at other TAFE Queensland campuses.


Key Responsibilities


Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.


Live a safety culture, lead by example and support the Health Safety and Environment Management System to create a TAFE Queensland Brisbane-wide safety culture.


Undertake general administrative duties including but not limited to reception, records maintenance, completion of forms, registering and distributing mail and correspondence according to established procedures and contribute to improvement in business processes and practices.


Proactively manage your own workflow, take ownership for the accurate completion of your work, perform duties in line with guidelines, procedures and compliance requirements and continually seek improvement in the way in which work is performed.


Provide efficient and timely support to the work unit, ensure daily activities align with business operations, proactively assist others and operate effectively as a member of a team.


Provide professional, efficient and timely delivery support and customer service to external and internal clients and respond appropriately to verbal and written enquiries and escalate issues where required.

Actively participate in appropriate networks, marketing activities and outbound campaigns where required to promote TAFE Queensland Brisbane.


Maintain knowledge of relevant legislation, policy, procedures, compliance requirements and workflows for the business area and undertake research and development on matters relating to business functions.

Undertake other work as directed.

How you will be assessed
The ideal applicant will be someone who has the following key capabilities:

  • Ability to work within agreed priorities and timeframes, and independently on routine tasks.
  • Ability to utilise computer software packages and to operate office equipment.
  • Ability to follow written and verbal instructions and listen carefully to others to determine client needs and take appropriate action.
  • Sound interpersonal skills, including demonstrated written and verbal communication skills and a strong commitment to working in a team environment.
  • Demonstrated commitment to the values of the organisation through modelling behaviours and the provision of outstanding client service

Highly Desirable Requirements
Minimum Cert III in business, administration or similar; or a willingness to obtain qualifications is highly regarded.

How to apply

  • A detailed resume;
  • A cover letter that outlines your known skills, abilities, knowledge and experience in response to the How you will be assessed criteria above (maximum of 2 pages in total); and
  • The contact details for two referees (one of whom is your current supervisor)

Closing date: 9:00 am, Monday, 20 March 2023

Job Reference Number:

TQ

  • For further information, please contact:_
Rhys Kath, Delivery Support Manager

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