Manager, Delivery Support

2 weeks ago

Brisbane, Queensland, Australia Queensland Health Full time

The role:


This role is required to oversee and manage delivery of large scale, complex IM/ICT projects within the Digital Enablement team, ensuring successful completion within agreed performance criteria which will enable enhanced health service delivery.


You will promote and ensure that appropriate project management techniques, methodologies and tools as well as benefits realisation and risk issue management are used to ensure the quality outcomes for projects are delivered.


The Digital Enablement team will establish a new service, focusing on low/no-code solutions to support the organisation's digital health journey, whilst maintaining and servicing an existing and exciting pipeline of work.


The Delivery Office Manager will lead a team of project support resources to support the program of work, ensuring compliance with Project Management methodologies, governance, procurement, financial management policies, practices and the like.


Responsibilities of the Delivery Office Manager include:

  • Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
  • Manage the definition, documentation and successful completion of a medium scale project in line with Queensland Health project management methodologies.
  • Promote and ensure use of appropriate project management techniques, methodologies and tools, including benefits realisation and risk and issue management, to ensure quality project outcomes are delivered.
  • Manage, monitor and report on project related trends and performance against project plans and schedules.
  • Manage and monitor resources, expenses and capital costs against the project forecasts.
  • Initiate, influence and maintain relationships with and between key internal and external stakeholders, facilitate effective communication channels to promote the successful adoption of change within the business, and foster relationships through lessons learned, feedback mechanisms and management of expectations.
  • Manage resources by leading a multidisciplinary project support team.
  • Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe, services and workplaces


For a full list of your key responsibilities of the role, please see the role description attached to this advertisement.

Are you right for this role?

To be successful in this role you will show experience in building relationships to help support effective business for change as well as with key stakeholders to influence decision making within the project.


You will be passionate about implementing consistent, repeatable processes and will be very experienced at managing multiple, conflicting priorities and projects and supporting multiple initiatives with a complex and diverse organisation.


About - eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state.

It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.


Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.


You will enjoy a variety of benefits, including:

  • Competitive salary + generous superannuation and leave loading
  • Flexible working arrangements
  • Diverse work culture
  • Career training and development

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