Implementation Specialist

1 week ago

Brisbane, Queensland, Australia Covetrus Full time
The Role

We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine.

We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.


We are entering an exciting growth phase as we launch our new cloud-based Practice Information Management System to our valued vet clinic customers and are seeking an Implementation Specialist to join our Eight Mile Plains based team.

You will be responsible for delivery all software solutions to new and existing customers through effective customer consultation and education.


If you are a Vet, a Practice Manager, a Veterinary Nurse or from this much-loved industry and you are ready for a change, then we want to hear from you.

This role will leverage your excellent customer service skills, allow you to build rapport with clinics, and support those who care for our furry friends.

Your main responsibilities will be;

  • Delivery of new clinic installation, data conversation, configuration, module installation, training, consultation and database work for specified veterinary clinics.
  • Implementation and project management of new 'sites', including scoping out of delivery timelines, software installation, data conversion, configuration, training and assistance during 'Go Live'.
  • Ensuring Customer Success is achieved through effective consultation, escalation and troubleshooting of issues.
  • Afterimplementation software solution installation including addons, new module installation, hardware replacement etc.
  • Tailoring training to customer requirements through webinars, workshops, online training content (both to internal team members and directly to customers).
  • Ensuring customer feedback is provided back to internal teams so that necessary changes can be considered and implemented across products and features.
  • Delivering product demonstrations to highlight functionality to new and existing customers.
About You

To be successful you will have;

  • Demonstrated experience within the Veterinary industry, including the understanding of daily operations in clinic, and the needs of our veterinary clients.
  • Previous experience using veterinary software is advantageous including but not limited to VisionVPM, RxWorks or Acsend as well as a passion for technology.
  • Professional presentation and communication skills and a demonstrated ability to build relationships with a diverse range of internal and external stakeholders.
  • A self motivated and autonomous approach to planning your work.
  • Experience educating, inspiring, and leading customers through product adoption and change.
  • Highly organised, strong time management to manage customer priorities and follow through.
  • Tertiary qualifications in Business and/or Technology (preferred though not essential).
Why Join Us?


Covetrus team members participate in a fantastic benefits program, giving them access to huge savings on animal health products (including exclusive food brands, enrichment products and litter), annual birthday leave, annual volunteer days and free counselling services via our Employee Assistance program.


  • Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._

  • Implementation Support Specialist

    1 week ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    Permanent Part time opportunity to provide specialised project management skills and services for Healthcare Excellence and Innovation (HEI) and the Metro North HELIX Hub.The purpose of this role is to provide specialised project management skills and services for Healthcare Excellence and Innovation (HEI) and the Metro North HELIX Hub.The role of the...

  • Implementation Support Specialist

    1 week ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Permanent Part time opportunity to provide specialised project management skills and services for Healthcare Excellence and Innovation (HEI) and the Metro North HELIX Hub.The purpose of this role is to provide specialised project management skills and services for Healthcare Excellence and Innovation (HEI) and the Metro North HELIX Hub. The role of the...

  • Implementation Lead

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    About UsChildren's Health Queensland is a specialist statewide hospital and health service dedicated to caring for children and young people from across Queensland and northern New South Wales.We are committed to collaborating with all of our healthcare partners, most importantly families, to ensure we consistently deliver safe, high-quality patient and...

  • Implementation Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    About the roleAbout youThis successful applicant will carry out the following key accountabilities in accordance with the Metro North Health's values:Fulfil the responsibilities of this role in accordance with The Health Practitioners and Dental Officers (Queensland Health) Award State 2015 and the Metro North Health's commitments and values, in achievement...

  • Mining Technology Implementation Specialist

    1 week ago

    Brisbane, Queensland, Australia Caterpillar Full time

    Career Area:Product SupportYour Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Payroll System Implementation Specialist

    1 week ago

    Brisbane, Queensland, Australia Sedgman Limited Full time

    External Advert Text We are moving our payroll system from SAP to Preceda and our HR systems to Oracle HCM as part of our ongoing systems improvement journey. We are looking for a person with that unique combination knowledge of payroll operations in a complex environment and experience in implementing a new payroll or HR system. This role will interest...

  • Project Implementation Lead X 3

    1 week ago

    Brisbane, Queensland, Australia Modis Full time

    About the roleAs a Project Implementation Manager, you will be responsible for managing the successful implementation of the IWFM electronic rostering solution and supporting the business model and processes for hospital staff. Manage and lead a multidisciplinary team to implement the change project within the Hospital and Health Services in line with...

  • Clinical Nurse Consultant, Implementation Support Specialist

    1 week ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    Clinical Nurse Consultant, Implementation Support Specialist Queensland Health (Organisation site ) Healthcare, Excellence and Innovation, Fortitude Valley Permanent full time opportunity to specialised project management skills and services for HEI and the HELIX Hub.Permanent full time opportunity to specialised project management skills and services for...

  • Clinical Nurse Consultant, Implementation Support Specialist

    1 week ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    Clinical Nurse Consultant, Implementation Support Specialist Queensland Health(Organisation site )Healthcare, Excellence and Innovation, Fortitude ValleyPermanent full time opportunity to specialised project management skills and services for HEI and the HELIX Hub.Permanent full time opportunity to specialised project management skills and services for HEI...

  • Clinical Nurse Consultant, Implementation Support Specialist

    1 week ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Clinical Nurse Consultant, Implementation Support SpecialistQueensland Health(Organisation site )Healthcare, Excellence and Innovation, Fortitude ValleyPermanent full time opportunity to specialised project management skills and services for HEI and the HELIX Hub.Permanent full time opportunity to specialised project management skills and services for HEI...

  • Clinical Nurse Consultant, Implementation Support Specialist

    1 week ago

    Brisbane, Queensland, Australia The State of Queensland Full time

    Clinical Nurse Consultant, Implementation Support Specialist Queensland Health (Organisation site ) Healthcare, Excellence and Innovation, Fortitude Valley Permanent full time opportunity to specialised project management skills and services for HEI and the HELIX Hub.Permanent part time opportunity to specialised project management skills and services for...

  • Co-design Implementation Lead

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    Are you passionate about outcomes for children and young people across Queensland?We're committed to providing life-changing healthcare for children and young people for a healthier tomorrow.About the Child and Youth Mental Health ServiceThe Child and Youth Mental Health Service (CYMHS) at Children's Health Queensland specialises in helping infants, children...

  • Digital Platform Implementation Manager

    1 week ago

    Brisbane, Queensland, Australia Flight Centre Full time

    Job no: 516847Brand: Flight CentreWork type: Full timeLocation: QueenslandCategories: Information & TechnologyAbout the OpportunityFlight Centre Travel Group is powered by people and by software. It is crucial to our organisation that employees and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This...

  • Senior Financial Accountant

    1 week ago

    Brisbane, Queensland, Australia BOQ Specialist Group Full time

    The Senior Technical Accountant is a senior role within the Financial Reporting and Accounting Policy team and is responsible for providing technical advice on Group accounting topics and for ensuring accurate and timely statutory reporting for the Group and its subsidiaries. You will play a key role in the design, development, and communication of the...

  • Payroll Implementation Lead

    1 week ago

    Brisbane, Queensland, Australia Visory Full time

    The RoleWe're looking for a Payroll Implementation Lead to join our growing team dedicated to managing the delivery of outstanding end to end payroll services to a diverse group of SME businesses who span many industries and states.As a key player in our team, you'll focus on smoothly transitioning new clients to Visory, ensuring they are set up for success...

  • Senior Financial Accountant

    1 week ago

    Brisbane, Queensland, Australia BOQ Specialist Group Full time

    The Senior Technical Accountant is a senior role within the Financial Reporting and Accounting Policy team and is responsible for providing technical advice on Group accounting topics and for ensuring accurate and timely statutory reporting for the Group and its subsidiaries.You will play a key role in the design, development, and communication of the...

  • Holiday Specialist

    1 week ago

    Brisbane, Queensland, Australia Csconsulting Full time

    2 months ago Be among the first 25 applicants Remote Holiday Specialist Full-time, Part-time We are seeking an outgoing individual for our Remote Holiday Specialist position.As a Remote Holiday Specialist, you will be responsible for coordinating and implementing strategic plans, ensuring effective communication, and optimizing remote work processes.This...

  • Telecommunications Specialist

    1 week ago

    Brisbane, Queensland, Australia M&T Resources Full time

    BrisbaneIT & TelecommsNetwork Engineer Contract until June extensions Open to Market Rates WFH 2 days per weekWe are seeking a Telecommunications Specialist to join our client for a contract opportunity.As a Telecommunications Specialist your work will span across Operations and maintenance, monitoring, configuring, implementing, documenting and testing of...

  • Reporting Specialist

    1 week ago

    Brisbane, Queensland, Australia Talent International Full time

    Our customer is a state government department who are seeking an experience Reporting Specialist to play a pivotal role in report automation within a large-scale ICT program. Working in the National Park Booking System Replacement Project, the Reporting Specialist will work closely and collaboratively with the project team and relevant staff across the...

  • Category Specialist

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    To undertake the Category Specialist role, the incumbent will develop and maintain a depth of knowledge of relevant supplier markets, capabilities and technology and is responsible for negotiating and facilitating implementation of long-term agreements and/or partnerships between suppliers and customers. The Category Specialist will also ensure that category...