Banking Operations Officer

2 weeks ago

Sydney, New South Wales, Australia Bank of Queensland Full time

About the Role
An exciting Sydney based opportunity exists to join BOQ Groups' Transformation & Ops team as a Banking Operations Officer.


The roles' purpose is to support the BOQS frontline and operations for all transactional accounts ensuring effective operation from enquiry and origination through to account initiation, account usage, account maintenance and account closure.


You will be responsible for engaging and collaborating with your team along with external & internal stakeholders, with the likes of BOQS ops & sales teams.

Along with prioritizing customer needs and providing an exceptional customer experience while upholding a high quality, operational excellence, risk and quality management and continuous improvement.


About you

Working for us is fun and fast-paced, and we are seeking top talent to take us where we want to go.

Have you got the High attention to detail we are looking for along with the passion to work autonomously, as well as collaborating with the team.


We are looking for someone who flourishes working in a fast-paced environment, ideally within the banking sector with but this is not essential, if you have a willingness to learn & grow.

Someone who has a background in customer service or has experience building internal relationships with excellent communication skills - this would be the job for you.

Excellent time management come naturally to you.

Yes - you are highly organised and live and breathe all things process efficiency, with a keen eye for detail You keep cool, calm, and collected under pressure and are at your best when you are working towards tight deadlines.


About Us

BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.


Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking.

That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.


BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day.

We embrace difference and believe that our workforce should reflect the customers and communities that we serve.


Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Perks

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.

When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.


If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ03485

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