Service Associate, Institutional Banking

1 week ago

Sydney, New South Wales, Australia Westpac Institutional Banking Full time

Opportunity to join Westpac's Institutional Bank:


  • Established career path and progression opportunities:
-
Sydney or Melbourne Based

How will I Help?

The Service Associate, Institutional Banking role will work with the Global Transaction Services (GTS) business line which is a critical pillar of Westpac's Institutional Bank (WIB).


The team provides service support for key institutional clients across the customer lifecycle and this role is responsible for service delivery and support for an assigned industry portfolio, ensuring oversight of all services and enquiries being resolved.

You will respond to all assigned client enquiries within defined service standards, resolving matters competently, ethically, and commercially.

You will also contribute to and support the delivery of continuous process improvement by identifying better and simpler ways of working.


Other Key Accountabilities Include:

  • Accountable to the business and assigned clients for service and support provided.
  • Develop an understanding of client core products and their associated procedures and processes.
  • Ensures all businessrelated risks are identified, logged, and managed in accordance with Westpac Group policy
  • Ensures compliance with all legislative, regulatory, and corporate policy requirements and standards including ongoing maintenance of administrative requirements, skills, and knowledge

What's in it for me?

You will support an active and growing component of the Global Transaction Services team and work in a fast paced and changing environment.

The ability to adapt to changing workflows and volumes will be critical, and someone that is a fast learner and is flexible in their thinking will be successful in this role.


Your role with be essential in triaging incoming Institutional client enquiries and as well as actioning enquiries once the correct path of action is identified.

You will further develop your knowledge of Institutional Banking, their client base, and product and service offering.


On a personal note, whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers.

This includes leave to organise adoptions, surrogacy, and foster care arrangements.

And we continue to pay your super contributions while you take all the time you need to get your new family settled.


What do I need?

To be successful you will have the following:

  • Develops an understanding of key clients in portfolio and industry sector to ensure superior service is provided
  • Is proactive in anticipating customer needs and issues based on experience and knowledge of clients and their solutions
  • Proven ability managing institutional clients and have a deep knowledge of their servicing needs in one or more of the following: lending, financial markets, or transactional products
  • Understanding of WIB stakeholders, knowledge of institutional customers, knowledge of industry segments, product needs and core solutions as well as the associated systems, procedures, and processes to support them
  • Strong service ethic
  • Familiar with GTS and other transactional banking products.
  • Understanding of operational risk, Juno management and customer complaints processes

What's it like to work there?


At the Westpac Group, we're building a simpler, stronger bank, A bank that is here to help Australians succeed - this means helping our people, customers and communities to prosper and grow.

We've been helping for over 200 years and our values help build on everything that's great about us - and change the bits that aren't.

  • Kyc Associate, Institutional

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Westpac is always on the lookout for skilled Aboriginal and Torres Strait Islander job seekers to join our mob.Client Lifecycle Management (CLM) is part of Institutional Banking Services under the CIB Division. Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet...

  • Associate, Banks

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank:Established career path and progression opportunities:- Sydney BasedHow will I Help?Westpac Institutional Bank (WIB) manages the financial needs of corporate, institutional and government clients that are based, or have interests in, Australia and New Zealand.The Banks and Insurance Relationship team sits...

  • Banking Associate

    7 days ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Westpac is always on the lookout for skilled Aboriginal and Torres Strait Islander job seekers to join our mob.How will I help?As an Associate you will be a part of the Customer Lifecycle Management Operations Hub and will work directly with the customers, business, other operational teams and Financial Crime Compliance.Client Lifecycle Management (CLM) is...

  • Service Associate

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    How will I help?As a service associate, you will provide service support to Platinum, Growth, and value clients across the customer lifecycle within Westpac Institutional Bank.You will be responsible for service delivery and support for assigned industry portfolio, ensuring oversight of all services and enquiries being resolved on behalf of that customer...

  • Associate, Kyc Services

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    This is a Parental Leave Cover Role for a 12-month period Sydney based Incredible opportunity to join Westpac's Institutional BankHow will I help?Client Lifecycle Management (CLM) is part of Institutional Banking Services and supports the Westpac Institutional Bank (WIB). We pride ourselves on being a business unit that is equipped to meet the ever-changing...

  • Associate, Lending Services

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank:- Permanent Position:- Sydney BasedHow will I Help?This position is responsible for delivering the varied lending service needs of clients across several Industry groups. The role supports strategic business relationships and works seamlessly with internal business partners to ensure exceptional service is...

  • Associate, Kyc Services

    7 days ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    How will I help?Client Lifecycle Management (CLM) is part of Institutional Banking Services under the CIB Division.Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers,...

  • Associate, Banks

    1 week ago

    Sydney, New South Wales, Australia Westpac Banking Corporation Full time

    Associate, Banks & Insurance Team, ARM- Opportunity to join Westpac's Institutional Bank:Established career path and progression opportunities:- Sydney BasedHow will I Help?Westpac Institutional Bank (WIB) manages the financial needs of corporate, institutional and government clients that are based, or have interests in, Australia and New Zealand.The Banks...

  • Associate Director

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank Established career path and progression opportunities to take on a client facing role Sydney based roleHow will I help?An exciting opportunity has arisen for a motivated Associate Director, Credit Analyst to join the Westpac Institutional Bank's (WIB) Customer Insights & Analytics (CI&A) team focusing on...

  • Associate Director

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank Established career path and progression opportunities to take on a client facing role Sydney or Melbourne based role**How will I help?**An exciting opportunity has arisen for a motivated Associate Director, Credit Analyst to join the Westpac Institutional Bank's (WIB) Customer Insights & Analytics (CI&A) team...

  • Senior Associate

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank or continue your career in the Group 12 month Max-Term Contract or Secondment role Sydney Based How will I Help? Westpac Institutional Bank (WIB) manages the financial needs of corporate, institutional and government clients that are based, or have interests in, Australia and New Zealand. The Banks and...

  • Kyc Associate

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    How will I help?Client Lifecycle Management (CLM) is part of Institutional Banking Services under the CIB Division. Institutional Banking Services supports the Westpac Institutional Bank (WIB) and we pride ourselves on being a business unit that is equipped to meet the ever-changing needs of the market, while remaining committed to our different customers,...

  • Associate Director, Credit Analyst

    7 days ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Sydney or Melbourne based Opportunity to join Westpac's Institutional Bank 12month max term opportunity**How will I help?**An excellent opportunity has arisen for a dedicated and experienced Associate Director, Credit Analyst to join Westpac's Institutional Bank (WIB) in the Customer Insights & Analytics team within our Corporate & Institutional Bank (CIB)....

  • Associate Relationship Manager, Domestic

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank - PFI Asia-Pacific Bank of the Year Established career path and progression opportunities Sydney based roleHow will I help?As an Associate within the Domestic and International Banks team, you will be responsible for supporting the coverage bankers drive strategic engagement and pro-active, advice-led business...

  • Service Owner

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Exciting Opportunity to join a progressive and ambitious initiative at Westpac's Institutional Bank Sydney Based Flexible working Permanent Role GTS (Global Transaction Services) provides transaction banking, client experience, and solution implementation for large corporate and institutional customers _as well as manages the bank's payment networks, the...

  • Associate Director, Credit Analyst

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Permanent Role Sydney based – hybrid working, WFH two days per week Incredible opportunity to join Westpac's Institutional Bank How will I help? An excellent opportunity has arisen for an experienced Associate Director with solid credit analysis skills to join Westpac's Institutional Bank (WIB) in the Consumer & Services Analyst team in Sydney. This team...

  • Associate Director, Credit

    7 days ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Permanent Role Sydney based - hybrid workingHow will I help?This role is a part of Corporate & Institutional Banking, under Westpac Institutional Bank (WIB) division. This role reports to the Director, Credit & Collateral and will support the ongoing operations of the team, execution of various initiatives in the line of business.Responsibilities: Support...

  • Associate Director, Consumer Nsw Analyst

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank:Established career path and progression opportunities:- **Sydney BasedHow will I Help?An excellent opportunity has arisen for an experienced Associate Director with solid credit analysis skills to join Westpac's Institutional Bank (WIB) in the Consumer Analyst team covering NSW.This team is responsible for...

  • Associate, Project Finance

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Opportunity to join Westpac's Institutional Bank:PFI Asia-Pacific Bank of the Year (2022):Established career path and progression opportunities:- Sydney CBD Based Hybrid (WFH 12 days per week)How will I Help?Westpac Institutional Bank manages the financial needs of corporate, institutional and government clients. We are a leading provider of wholesale...

  • Associate, Analyst

    1 week ago

    Sydney, New South Wales, Australia Westpac Institutional Banking Full time

    Permanent Role Sydney based Incredible opportunity to join Westpac's Institutional BankCustomer Insights & Analytics (CI&A) is a collaborative global team responsible for high quality origination and delivery of best-in-class customer and industry insights, to differentiate our sales proposition and enhance our conversations with valued clients. Our...