Change & Configuration Lead Servicenow Cmdb Eastern

1 week ago


Melbourne, Victoria, Australia J2 Recruitment Full time
Change & Configuration Management - Critical Public Services Provider

  • Oversee ServiceNow CMDB Tech Confguration & Change
  • Initial 36 Month Engagement / Melbourne Eastern Suburbs
This essential public sector agency

_delivers critical services to millions of Victorians_, and a host of community support agencies every year. They are currently undertaking a deep-dive review of their internal processes, procedures and tools and have identified the requirement for signficant practice and systems transformation / modernisation.

The organisation subsequently requires the skills of an experienced, confident

Change & Configuration Lead to manage cross-environment, technical configuration, design and rollout change management practices, formulate and deploy system customisations, and deliver knowledge transfer to the incumbent, in-house BAU services team.

You will

_act as a vital information conduit_ between project staff, various customer stakeholders (technical and non-technical), executive management and third-party vendor resources. You will therefore possess superior communication and interpersonal skills, along with a pragmatic approach, great energy and a cast-iron sense of humour.

The Change & Configuration Lead will ideally bring to the table:

  • Demonstrated expertise in configuration management within large, corporate environments
  • Understanding of technical change management for complex systems implementation or software upgrade initiatives
  • Strong expertise with ITSM tools and processes
  • Extensive experience with ServiceNow platform, particularly CMDB module
  • Industry certifications in ServiceNow, ITIL and/or project management highly regarded
  • Outstanding communication and interpersonal skills, an autonomous approach, and patented stakeholder management capability


Whilst the tenure is penciled in for 3-6 months, there is strong possibility of longer-term extension(s) depending upon the in-flight project scoping and requirements of the organisation.

The Change & Configuration Lead engagement represents a unique opportunity for a confident, senior technology and project professional to

_affect tangible, positive and systemic change_ within an organisation that delivers vital community services to all Victorians.

_Interviews are occurring immediately**_

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