Chapter Lead

1 week ago

Melbourne, Victoria, Australia ANZ Full time

Experience and Certifications

About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The ServiceNow Platform Administrator & Developer should be knowledgeable in ServiceNow Best practices, to fill a critical role. The core focus of this role is ServiceNow Event Management that will work closely with Multiple Tenants and various Integration Squads.

We are looking for a candidate who can communicate effectively, collaborate with multiple business units, is adaptable to change and will take the initiative to help develop/manage the stakeholder's requirement from platform perspective.

The successful candidate will be able to take a leadership role in this effort from the ServiceNow Platform space. This team is fast paced, Agile, Lean, and works closely with other teams in a matrix manner. Strong team leader, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning.

What will your day look like?

As a Chapter Lead, you will:

  • be responsible for leading a chapter of Engineers by guiding them on "how" to work and their professional development. They are also responsible for developing mastery of capability in their chapter.
  • be responsible for the overall career development of their chapter members and hold people management responsibilities.
  • take a holistic interest in supporting their chapter members, and are accountable for building world class capability in their chapter (i.e. soft and non-technical skills and capabilities, as well as sharing their technical expertise and domain knowledge).
  • continue to be accountable for performance discussions, approving leave arrangements, holding regular check-ins with their people and taking the lead in recruitment, on boarding and off boarding activities.
  • ensure the ServiceNow Platform is running smoothly.
  • be working on the assigned epics/stories/tickets in Jira/ServiceNow and resolve it within SLA
  • attend Scrum Meeting & Daily Stand-ups and share your updates & concerns

What will you bring?

To grow and be successful in this role you will ideally bring the following:

  • Strong knowledge on ServiceNow Platform Administration
  • Maintains, Develop and Enhances ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations.
  • Participates in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.
  • Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform.
  • Monitors health, usage and overall compliance of ServiceNow and its applications.
  • Self-starter with ability to multitask, and effective time management skills
  • Team Leader, ability to work independently and in a team as well, ability to adapt to a rapidly changing environment, commitment towards learning

Experience and Certifications

Essential skills

  • Provide overall support, administration and maintenance of the ServiceNow platform and ServiceNow applications such as ITSM, ITOM, ITBM, GRC, HRSD etc.
  • Monitor health, usage, and overall compliance of ServiceNow and its applications; coordinates application and platform patching and upgrades
  • Perform application development and maintenance, including development of new features and enhancements to existing applications through platform configuration and customisation
  • Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities
  • Design, create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting
  • Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)
  • Monitor and administer ServiceNow Discovery processes in support of configuration management software asset management
  • Provide end-user technical support to resolve issues, answer questions and provide additional training as needed
  • Monitor external system integrations and provide support as needed
  • Provide backup to other team members, as needed, for activities such as CMDB administration, system upgrade and patching, regression testing and releasing of new applications
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Familiar with web services integrations using SOAP and REST
  • Functional knowledge of ITSM processes such as incidents, problem and change
  • Understanding of agile concepts
  • Defined responsibilities, duties, and roles of each team member
  • Aligned with staff members to develop, identify, and achieve assigned goals and objectives
  • Collaborated with team members to develop, identify and accomplish assigned goals and objectives

Certifications

  • ServiceNow System Administrator Certification (essential)
  • Certified Application Developer (essential)
  • Scripting in ServiceNow Fundamentals (preferred)
  • Certified Implementation Specialist – ITSM (preferred)

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit You can apply for this role by visiting ANZ Careers and searching for reference number 69142

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