Servicenow Administrator

2 weeks ago

Melbourne, Victoria, Australia Australia Post Full time

Job no:

Brand:
Australia Post

Categories:
Digital

Work type:
Permanent Full Time

State:

VIC

Location:
Melbourne

You might think you know us, but we're transforming.
In this rapidly evolving commercial landscape, we're changing too.

And we're only getting started.

Digital innovation is at the core of Australia Post's transformation. That's why our team of digital specialists are challenged, supported and valued.

We provide an environment that ensures we deliver the best:

leading edge technologies; a creative, agile approach; a unique breadth of projects and an unexpectedly dynamic, small team culture that feels more like a start-up than a 208-year old icon.

We're on the lookout for innovative people to join our team.

What does the role involve?


As a ServiceNow Administrator, reporting into the Configuration Management Lead, you will be responsible for the ongoing support, governance, maintenance, and continuous improvement of the CMDB, Discovery and Service Mapping tools in ServiceNow.


We will rely on you to define and create service maps and govern critical CMDB relationships to equip people across all levels to understand their Application Services and the infrastructure that underpins them.


You will also work closely alongside your Configuration Management team members to help mature the Discovery and Service Mapping function by designing and building effective Discovery and Service Mapping processes and procedures.


Some of your day-day responsibilities will include:

  • Providing day to day support and maintenance of the Discovery and Service Mapping Applications. This includes troubleshooting discovery failures, monitoring discovery schedules and investigating incidents raised by users.
  • Building service maps for all suitable enterprise Application Services.
  • Facilitating service mapping workshops to obtain the necessary information to build service maps.
  • Providing Mentorship and training on ServiceNow Discovery and Service Mapping to endusers and Configuration Management team members.
  • Work with the ServiceNow Platform team to investigate and resolve complicated ServiceNow discovery integration issues.
  • Performing advanced configuration of the products.
  • Driving technical and process Improvements related to Discovery, Service Mapping, CMDB and Data Model.
  • Helping to mature the recently established Service Mapping function in the Service Asset and Configuration Management team.

What skills and experience are we looking for?

  • A minimum of 3 years experience in Service Management practices, with a demonstrated understanding of the key concepts associate with managing a CMDB.
  • Technology Configuration Management experience in a large complex IT services environment.
  • Process ownership/management and governance experience.
  • ServiceNow Certificate System Administrator (CSA) is required, in addition, the other ServiceNow Certifications are a nice to have.
You will have well developed negotiation skills and strong ability to influence outcomes. You are self-sufficient with a focus on improving and developing your skills to match the changing market.

We believe investing in our people is good business.
That's why we have team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes a genuine work/life balance.

Together, our differences make us stronger.

Ready to join the transformation of Australia Post?
Click, to help shape our tomorrow.

Advertised: 17 Jan 2023 AUS Eastern Daylight Time

Applications close: 31 Jan 2023 AUS Eastern Daylight Time

  • Servicenow Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Melbourne Airport Full time

    We currently have an exciting new opportunity for a skilled ServiceNow Administrator to join our Technology team on a 12-month fixed-term contract basis.With the aviation and travel sector booming as we head into 2023, on top of major projects that will underpin the future growth and development of Melbourne Airport and Victoria as a whole, now is a very...

  • ServiceNow System Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Zone IT Solutions Full time

    We are hiring a ServiceNow System Administrator for a Long term project based in Melbourne. You will joining our Global IT Service provider for an exciting new project.ServiceNow certified administrator · ServiceNow ITSM modules Configuration and Development skills. · Mandatory Experience in Configuration Management Database (CMDB) · Understanding of...

  • ServiceNow Consultant

    4 weeks ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    ServiceNow ConsultantWe are currently seeking an experienced ServiceNow Consultant, to work closely with our client to understand their needs and challenges relating to a ServiceNow implementation. You will be responsible for gathering requirements, designing and implementing end to end ServiceNow solutions and must be comfortable with face to face...

  • ServiceNow Consultant

    1 month ago

    Melbourne, Victoria, Australia Randstad Australia Full time

    ServiceNow ConsultantWe are currently seeking an experienced ServiceNow Consultant, to work closely with our client to understand their needs and challenges relating to a ServiceNow implementation. You will be responsible for gathering requirements, designing and implementing end to end ServiceNow solutions and must be comfortable with face to face...

  • Various ServiceNow Opportuites

    2 weeks ago

    Melbourne, Victoria, Australia Kinexus Full time

    Exciting Opportunities for ServiceNow ProfessionalsLocations: Melbourne, Sydney, Canberra, BrisbanePositions Available: MultipleStart Date: ImmediateEmployment Type: Permanent OR Daily-Rate ContractAbout the Company:Kinexus, in collaboration with our esteemed global client, is seeking multiple ServiceNow professionals to join their team for upcoming projects...

  • ServiceNow Specialists

    2 weeks ago

    Melbourne, Victoria, Australia Latitude IT Full time

    Consultants (Information & Communication Technology) Latitude IT is partnering with a Government Agency to hire Multiple positions within the ServiceNow realm including ServiceNow Developer, ServiceNow ITOM / DevOps Lead, ServiceNow Technical Architect, Sr DevOps ServiceNow Administrator / ITSM, ServiceNow ITOM Specialist, ServiceNow Implementation Lead,...

  • ServiceNow Developer

    2 weeks ago

    Melbourne, Victoria, Australia Ethos BeathChapman Full time

    This role is part of the Infrastructure and Service Management area, and specifically within the ServiceNow platform engineering team. As a Developer within this area, you will work on high-value initiatives at a ServiceNow platform level, delivering improvements in areas such as platform performance, automation and administration best practices. Working...

  • ServiceNow Developer

    2 weeks ago

    Melbourne, Victoria, Australia Peoplebank Australia Ltd Full time

    Perm OpportunityMelbourne CBDOur professional services client is currently looking for ServiceNow to be a part of Agile development team and perform hands on technical development work.Skills and Experience:3+ years' experience in a ServiceNow development3+ years' experience working in a DevOps delivery team.Hold ServiceNow System Administrator or similar...

  • ServiceNow Developer

    2 weeks ago

    Melbourne, Victoria, Australia Ethos BeathChapman Full time

    Developers/Programmers (Information & Communication Technology) This role is part of the Infrastructure and Service Management area, and specifically within the ServiceNow platform engineering team.As a Developer within this area, you will work on high-value initiatives at a ServiceNow platform level, delivering improvements in areas such as platform...

  • ServiceNow Specialists

    2 weeks ago

    Melbourne, Victoria, Australia Latitude IT Full time

    Collaborative, supportive, Values driven environmentGreat coffee (and a variety of tea) and fresh fruitAvoid the traffic: we are outside the CBD and close to public transportServiceNow SpecialistsMust be Australian Citizen/ Be eligble for Baseline/NV1 ClearanceCan be worked in Sydney/MelbourneLatitude IT is partnering with a Government Agency to hire...

  • ServiceNow Architect

    2 weeks ago

    Melbourne, Victoria, Australia Michael Page Full time

    Exciting role with a top tier entity in Abu DhabiMust have experience architecting largescale ServiceNow implementationAbout Our ClientA large, exciting business going through a transformation.Job DescriptionAnalyse and translate business and technical requirements into architectural blueprints that address complex business objectives. Design solutions...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Job DescriptionWhat you get to do in this role: The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's...

  • Customer Success Manager

    4 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Success Manager

    2 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Solution Sales Representative – Technology Workflows

    2 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Job DescriptionThe Solution Sales Representative will contribute to the market success of ServiceNow's Technology Workflows products. These products are built on our market leading AI capable ServiceNow platform and enable customers to deliver excellence in IT management and service delivery.What you get to do in this roleThe Solution Sales Representative...

  • ServiceNow Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Capstone Recruitment Full time

    The Client: Join a fantastic team working on a large Vulnerability Management program as a ServiceNow Specialist. Working with a large Utilities organisation that manages some of Australia's most significant energy assets, require an experienced ServiceNow Specialist. Location: CBDHybrid: Providing excellent flexibility WFH – 1 day officeContract: 6...

  • Solution Sales Representative – Technology Workflows

    6 days ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Servicenow Admin

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Davidson Group Services Full time

    About the CompanyDavidson Technology have partnered with a well-known company who have 2 upcoming roles looking for a ServiceNow Admin/ Developer. The successful ServiceNow Developer will have experience in scripting and software programming language and knowledge of IT Service Management. You will be responsible for building and customizing the ServiceNow...

  • Enterprise Account Executive

    2 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Job DescriptionYou will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.What you get to do in this role:...

  • Project Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...