Customer Service Specialist, Strategic Accounts

2 weeks ago

Melbourne Airport, Australia DSV Full time

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job Req Number: 78726

Time Type:
Full Time


Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV's global family.

DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist, Strategic Accounts in Melbourne.


The position is responsible for liaising with customers & suppliers in an effective and timely manner whilst directing, compiling and completing the necessary documentation within the operations team.

This position is required to ensure that all tasks are carried out in accordance with company and regulatory requirements.

Your typical day at DSV:

  • Work together with Strategic Accounts team to ensure quality and accuracy of work delivered
  • Carry out work flow processes in accordance with management directive, customer instructions, SOPs and specified requirements
  • Establish and maintain strong client relationships with DSV customers (internal and external), suppliers and service providers both locally and overseas
  • Communicate (verbal and written) with customers, suppliers and other team members to obtain information or communicate issues
  • Solve issues relating to information recorded on documents, calculations of costings and load size
  • Support the Manager with day to day activities, and other reasonable tasks and projects as required
  • Plan and prioritize shipments from the relevant CargowiseOne workbenches in order to achieve milestone requirements, designated KPIs and deadlines
  • Solve operational issues with a range of stakeholders including but not to limited: airlines, shipping lines, transport providers, coloaders and customers

About You:

  • Industry experience in Freight Forwarding (air and or sea) or have completed relevant certificate qualifications
  • Good communication, customer service and numeracy (monetary and weights) skills are required
  • Ability to plan and coordinate to deliver desired outcomes within strict timeframes is a must in this role
  • Experience using CargowiseOne is preferred

Why DSV?
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.

When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry that offers a massive network of possibilities, empowerment and growth opportunities You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services.

DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect.

If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

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