Carelink Service Desk Officer

2 weeks ago

Melbourne, Victoria, Australia Darebin City Council Full time
  • Permanent, Full Time
  • Salary circa $78, super
  • Flexible work arrangements considered

Support the delivery of Aged and Disability services by providing technical support and advice to a wide range of internal Carelink+ users across Darebin Council's Supported and Connected Living Department.

  • Permanent, Full time
  • Salary circa $78, super
  • Convenient Preston location
  • Flexible work arrangements considered

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

Darebin encourages applications from candidates of all backgrounds, including Aboriginal and Torres Strait Islander peoples and people of colour. We value people of all abilities and diversity of culture, faith, gender identity and sexual orientation. We welcome unique contributions and perspectives of all people to ensure our workforce is representative of the communities we work with and live in.

About Darebin City Council
Located in Melbourne's northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

About the Role
The Carelink Service Desk Officer will ensure the day-to-day operations of the Client Management System (CMS), Carelink+, and be the first point of contact for Supported and Connected Living staff who need assistance with the system.

The incumbent will be instrumental in meeting reporting compliance with external government funders and empowering the system operators across the department to be Carelink Subject Matter Experts in their area of responsibility.

Under the guidance of the Digital Transformation and Innovation Officer, this role will contribute to system improvements and digital transformation work to prepare Council for the Commonwealth Government's Aged Care reforms.

Skills & Experience

  • A degree or diploma in community services with significant skills and experience in information systems support. OR
  • A degree or diploma in Information Services with significant experience working in a community service organisation.
  • Demonstrated experience and knowledge in the support, training and reporting relevant to a Client Management System (CMS).
  • Ability to communicate technical IT jargon in plain language when consulting with key stakeholders.
  • Experience working in community or aged care services and an understanding of government funding, particularly CHSP, HACC PYP and HCP.

Culture
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

Benefits
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

How to Apply
If this sounds like the right opportunity for you, please submit your application including a resume and responses to the Key Selection Criteria in the Position Description within your cover letter. We are also happy to adjust our recruitment process to support your accessibility needs.

Contact Jeanne Poustie, Manager Supported and Connected Living on for a confidential discussion.

Applications close on Thursday 6th of June 2024 at 11.30pm.

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough 'Safety Screening' processes apply. To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment. Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.

Position Description Opens in new window

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