Customer Service Supervisor

1 week ago

Bibra Lake, Australia Sika Full time

Company Description

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.


We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.


  • Implement and maintain the Company's Quality System for Customer Service procedures.
  • Provide guidance and support to the Customer Service team, ensuring adherence to office procedures.
  • Assist Technical Representatives with customer inquiries, reports, samples, and orders.
  • Address customer account queries promptly and implement corrective actions as needed.
  • Manage accounting records and ensure compliance with statutory and audit requirements.
  • Utilize the ERP system for customer and project pricing, product information, and order management.
  • Coordinate with freight providers for delivery status and proof of delivery.
  • Liaise with Branch Logistics for stock replenishment, back orders, and noncollected orders.
  • Monitor back order and open sales order lines daily.
  • Coordinate admixture deliveries and provide basic technical assistance to customers.
  • Maintain petty cash float and process invoices and credits in a timely manner.
  • Handle special projects and tasks as directed by the Customer Service Manager.

Qualifications

  • Minimum of 2 years of previous experience in a supervisory role within a Customer Service environment.
  • Advanced computer skills, including proficiency in MS Word, Excel, and Outlook.
  • Ability to prioritize and multitask effectively in a fastpaced environment.
  • Excellent time management skills to meet deadlines and manage workload efficiently.
  • Strong understanding of Customer Service principles and best practices.
  • Demonstrated leadership skills with the ability to motivate and guide a team.
  • Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
  • Keen attention to detail to ensure accuracy in customer interactions and data management.
  • Positive attitude with a proactive approach to problemsolving and customer satisfaction.
  • Ability to work collaboratively in a team environment and contribute to a positive team culture.

Additional Information
As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with:

  • A competitive salary package.
  • A supportive working environment with a strong, positive company culture
  • We invest in our employees you will be provided with all relevant training and development.

Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

_ Sika Australia is proud to be an Equal Employment Opportunity employer._

_ We value and seek diversity in our workforce._
**_ Disclaimer - Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes._

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