Customer Services Officer

2 weeks ago


Bibra Lake, Australia Sika Full time

Our goals - Your path

  • Answer all incoming telephone calls promptly.
  • Input Telephone, Faxed or Emailed orders directly into the system.
  • Assist customers with pricing enquiries, stock availability, forecasting and forward orders.
  • Liaise with freight providers for delivery status on orders and proof of delivery (POD’s).
  • Liaise with Branch Logistics regarding Colour Tinting and Pigments.
  • Liaise with Branch Logistics for Stock Replenishment, Branch to Branches and Manufacturing.
  • Liaise with Branch Logistics and Customers to process Back Orders and non-collected orders.
  • Monitor Back Order Lines and Open Sales Order Lines daily.
  • Attend to Counter Sales (direct customers only) promptly.
  • Process all orders prior to cut off time.
  • Co-ordinate admixture deliveries, as per schedule.
  • Provide basic level of Technical Assistance to Customers.
  • Process Invoices and Credits.
  • Open incoming mail and distribute accordingly by 10:00am.
  • Replenish literature on a monthly basis.
  • Ensure all filing is done on a daily basis.
  • Ensure invoices are posted to customers on a daily basis.
  • Provide assistance to the Customer Service Supervisor, Technical Representatives, Warehouse, Logistics and Sales Team.
  • Prepare Overnight bags (if applicable).
  • Work as directed by Customer Service Supervisor.

Your expertise - Our strength

  • At least 1-year previous experience in a high-level Customer Service environment.
  • Advanced computer skills including MS Word, Excel and Outlook and Lotus Notes.
  • Ability to multi-task.
  • Understanding of Customer Service principles.
  • Outstanding communication skills
  • Excellent Customer Service Skills
  • Ability to priorities
  • Excellent time management skills
  • Attention to detail
  • Positive attitude
  • Team work

Going Beyond. Together.

As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with,

  • A competitive salary package.
  • A supportive working environment with a strong, positive company culture
  • We invest in our employees – you will be provided with all relevant training and development.

We thank you in advance for your application, however only shortlisted candidates will be contacted. Applicants must have valid AU working rights.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

Sika Australia is proud to be an Equal Employment Opportunity employer.

We value and seek diversity in our workforce.

Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.

About Sika

Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia. 



  • Bibra Lake, Australia Lotus People Full time

    Customer Service Officer - Temporary to Permanent - Bibra Lake - Circa $33 p/h + Super - Immediate Start Are you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre!) in Bibra...


  • Bibra Lake, Australia Cleanaway Full time

    **Vacancy no**: 518031 **Work type**: Permanent - Full Time **Location**: Bibra Lake **State**: WA **Categories**: Administration, Customer Service **About us** Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of...


  • Bibra Lake, Australia Cleanaway Full time

    Administration / Customer Service Officer About us Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors. Our goal is to be recognised by our customers as the most innovative and...


  • Bibra Lake, Australia BlueScope Full time

    Job DescriptionBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover...


  • Bibra Lake, Australia Bluescope Full time

    Job DescriptionBlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.The OpportunityCome and discover...


  • Bibra Lake, Australia Cleanaway Full time

    Categories :Administration, Customer Service About us Cleanaway is Australia's largest waste management company, providing sustainable waste management solutions where we collaborate with joint venture partners and regulators to serve millions of customers across all market sectors. Our goal is to be recognised by our customers as the most...


  • Bibra Lake, Australia Cleanaway Full time

    **Job no**: 516497 **Work type**: Permanent - Full Time **Location**: WA - Secure a Permanent Full-Time position - Bibra Lake, WA - Attractive salary package + company’s benefits - Make a sustainable future possible with us **Who we are** **Cleanaway Daniels**, now part of the Cleanaway group, is an innovative and environmentally focused organization...


  • Bibra Lake, Australia Sika Full time

    **Company Description** Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000...


  • Bibra Lake, Australia Top Cut Foods Full time

    **Top Cut Foods** is one of Australia’s leading meat suppliers, with several locations across Australia & Asia. We supply a wide variety of protein products to large hotel chains, well-renowned restaurants, caterers and sporting stadiums. A permanent part-time position has now become available for an exceptional Customer Service Officer to join our dynamic...


  • Bibra Lake, Australia BlueScope Full time

    BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes. **The Opportunity** Come and discover the...


  • Bibra Lake, Australia Sika Full time

    **Company Description** Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000...

  • Customer Service

    1 month ago


    Bibra Lake, Australia Cleanaway Full time

    **Vacancy no**: 516663 **Work type**: Permanent - Full Time **Location**: Bibra Lake **State**: WA **Categories**: Administration, Customer Service - Permanent - Full Time Position - Bibra Lake, WA - Be a part of making a sustainable future possible - ASX listed company **Who we are** **Cleanaway Daniels**, part of the Cleanaway group, is an innovative...


  • Bibra Lake, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service

    1 month ago


    Bibra Lake, Australia Flip Out Full time

    **Flip Out Bibra Lake is COMING,** and we are looking for enthusiastic and dynamic staff to join the Flip Out Squad! We are Looking for the following Team Members to Join our Squad: - Front desk Café/Barista/Cook - Parkour Attendant - Ninja Coaches - Arena Attendant - Trampoline Supervisors - Party Hosts Must have the following criteria prior to...


  • Bibra Lake, Australia Flip Out Full time

    You should have: - A First Aid Certificate from a nationally recognised training provider. - A current Working with Vulnerable Peoples Check, valid in your state. - Approachability. - Great communication skills both verbal and written. - The ability to work well in a team. - Cash handling and EFTPOS experience. - Cafe / Barista - The ability to clean at a...


  • Bibra Lake, Australia Autoleague Full time

    Company drive car + monthly fuel allowance + weekly RDO - Opportunity to earn uncapped commissions - No experience needed, full training provided **Getting tired of being a traditional Cars Sales Consultant?** **Want uncapped commission?** **Want to be based in an office environment without doing any yard work?** **Are you motivated, outgoing and...


  • Bibra Lake, Australia Transparency IT Full time

    I'm looking for love. Or rather an IT person that has a great love of 1. People and 2. Organising things.... and sometimes organising people too. I've heard this role described as cat-herding (harsh!) or engineer wrangler.. but that doesn't do it justice. Given my client is an IT company, this role is about coordinating people and processes so clients get...

  • Collections Officer

    1 month ago


    Bibra Lake, Australia Senior Leadership InfraBuild Full time

    **About the role**: Reporting to the Collections Manager we are looking for a solution orientated Collections Officer who will manage our Key Customers, perform reconciliation of key appointed accounts, including dispute and claim management, cash collection and management reporting. The customer accounts within the portfolios may adjust from time to time...

  • Accounts Officer

    4 days ago


    Bibra Lake, Australia Lloyd Recruitment Group Full time

    _**Our client is a global engineering company involved in providing goods and services into the mining sector. Head office is in Bibra Lake with lovely new premises for their busy accounts team. A new full-time, permanent member of staff is needed to fill an important support role of Accounts Officer.**_ - **More details of the position**:_ - Open to Salary...


  • Forest Lake, Australia Bank of Queensland Full time

    **About the Role** - Seeking passionate Customer Service Officer to join the BOQ team - Flexible workplace & Collaborative Team - Owner Managed Branch Forest Lake Based - Full-time or Part-time Options Available As the Customer Service Officer, you will be the ‘face’ of the Bank within the Branch, providing exceptional customer service to your customer...