Home Specialist

2 weeks ago

Melbourne, Victoria, Australia Stockland Full time

The "customer touch point" through all steps of the home buyers building process:

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Permanent, fulltime:

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Stockland Halcyon Evergreen, Clyde


This is an exciting and rewarding role to be part of a homebuyer's journey, working closely with them as their "go-to" person for all the touchpoints through the building process, until they become homeowners and settle into community life in Stockland Halcyon Evergreen, located in Clyde.


About the role:


Stockland Halcyon Evergreen is just one of the many development sites of Stockland Halcyon's Land Lease Communities (LLC), across Victoria, the Sunshine and Gold Coast areas, lifestyle communities for over 50s comprising of detached dwellings, clubhouse, and recreational facilities.

A permanent, fulltime role, based on site, Monday to Friday, 8.30am to 5.00pm, you'll be involved in;

  • Coordinating and facilitating appointments with the homebuyers
  • Facilitate home buyer customisation processes (these include interior colour, kitchen and bathroom design, outdoor landscaping )
  • Organising site visits during the build process
  • Providing timely updates to the home buyer and ensuring all database entry and relevant correspondence in accurately recorded in the system
  • Liaise with construction and relevant internal and external parties during the build process as required
  • Collation of accurate documentation required for home buyer approval
  • Attending Open Days, Information Sessions, or Functions as and when required on these occasions flexibility to be able to work after hours or weekends
  • Organise homeowner handovers at the completion of the build

About you:

  • Experience working in the building, construction, or trades industry or similar in a customer servicerelated role
  • Strong customer service skills, with the ability to relate and understand customers' needs as well as being empathetic
  • Knowledge of and experience in understanding and interpreting of building plans and customisations, preferable but not essential
  • Passionate about the build process, colour, and design
  • Proficient computer literacy including use of MS Office Suite
  • High level of attention to detail and a natural at problem solving and finding the solution or to escalate to find a resolution

The Stockland Proposition
Halcyon is Australia's most awarded creator of lifestyle communities with more than 1500 homes across Southeast Queensland and Victoria. Integrating with Stockland, together we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.


We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements.

Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds, and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being, and financial services products.

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