Home Lending Specialist

1 week ago

Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time
Home Lending Specialist - Forest Hill

See yourself in our team
Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships.

They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and advocacy in every interaction.

We are seeking expressions of interest for a full time
Home Lending Specialist in our
Forest Hill Branch.**
Do work that matters


Whether a customer is buying their first or second home, investing in a property, refinancing, building, or renovating; you will be there to deliver the right solutions at the right time and trusted to make the experience great for them.


More specifically you will:

  • Provide support and advice to customers to help them achieve their home buying dreams
  • Make relevant suggestions to your customers based on the home buying goals they have set
  • Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals
  • Build your personal brand and network in the local community to enhance your credibility
  • Develop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customers
  • Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment
  • Attend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practice
  • Research the broader market, and economic and industry changes affecting customers and the Group
  • Use tools to capture customer feedback, and taking action to correct any service breaks and drive improvement

We're interested in hearing from people who have:

  • Experience in a similar home lending role from within a bank or mortgage broker environment
  • Demonstrated business development success
  • A welldeveloped knowledge of home lending products and the current responsible lending legislation

With us, you'll help customers make informed financial decisions to achieve their goals.
At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way.

Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 28/03/2024

Job ID REQ207259

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