Service Manager
2 weeks ago
Alice Springs, Alice Springs & Central Australia NT
Built from the ground up over a quarter of a century and backed by family values, we're the one-stop auto shop that goes above and beyond for our customers.
That's the Northeast experience.
About the role
The Northeast Auto Group is expanding again.... and this time we are coming to Alice Springs
Our BRAND NEW Dealership is almost ready to open in Alice Springs partnering with KIA, we have multiple opportunities for energetic, switched on people from the local community to join the team.
We are seeking a highly skilled and experienced Service Manager to oversee our service department. The ideal candidate will have a passion for the automotive industry, strong leadership abilities, and a commitment to delivering excellent service to our customers.
Day to Day responsibilities will include:
- Manage day-to-day operations of the service department, including scheduling, workflow management, and customer interactions.
- Lead, coach, and mentor service advisors, technicians, and support staff to ensure high levels of performance and customer satisfaction.
- Maintain and enhance the service department's reputation for quality and professionalism.
- Implement and enforce company policies and procedures to ensure compliance with industry standards and regulations.
- Develop and implement strategies to increase service department profitability and efficiency.
- Collaborate with other departments to address customer concerns and improve overall dealership operations.
- Stay up-to-date on products, technologies, and service procedures to provide accurate information and recommendations to customers and staff.
About You
- Minimum of 5 years of experience in automotive service management, preferably with a focus on Kia vehicles.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal abilities, with a customer-focused approach.
- Proficiency in dealership management software and automotive diagnostic tools.
- Solid understanding of automotive systems and repair procedures.
- Demonstrated ability to manage budgets, analyse data, and drive performance improvements.
About us
Established in 1995, the Northeast Auto Group are a national award-winning automotive retail and service organisation who employ over 500 people in South Australia, Victoria, Queensland and New South Wales.
We are quickly becoming the largest seller of trucks in South Australia. We deliver a full-service experience to the industry through our multiple business units to provide the best service and solutions to our customers. Our group of companies include an Engineering and Manufacturing division, Parts, Service and Repair centre, Agricultural and Construction Equipment Solutions, and other franchises.
We are a high-performance business. Our success is built on hard work and skilfulness. We employ the best, and we invest in our people to make sure their knowledge is second-to-none. We go the extra mile, and we always deliver.
Ready to make the move?
Accelerate your career and apply now.
*Please note that as part of the recruitment process you may be asked to undergo various pre-employment checks, such as Work Entitlements Check, National Police Check and Pre-Employment Medical
Northeast Auto Group is an Equal Opportunity Employer and welcomes applications from a diverse range of backgrounds to apply for our positions. Northeast Auto Group is committed to creating an inclusive work environment for all employees.
No agencies please.
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a service manager?
Do you have experience performing automotive vehicle services?
Do you have a current Australian driver's licence?
What's your expected annual base salary?
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