Service Advisor

2 weeks ago

Mackay Regional, Australia North East Auto Group Full time

Brought to life over a span of twenty-five years and upheld by core values, we are the go-to destination for all things automotive, exceeding expectations for our clientele.

Role Overview:

Join our team at Adelaide Isuzu, Hampstead Gardens as a Service Advisor, playing a key role in delivering top-notch customer service to individuals bringing in their vehicles for Servicing, Diagnostic, and Warranty repairs. Responsibilities include managing service bookings, communicating with customers, and collaborating closely with workshop and parts departments.

Day to day tasks:

  • Attentively listen to customers to relay information clearly to the workshop
  • Provide quotes for vehicle services and repairs
  • Schedule customer bookings within workshop hours
  • Collaborate with Workshop Managers to meet service standards
  • Proactively update customers throughout the day
  • Promote relevant products and services based on customer needs
  • Handle daily administrative duties such as processing repair orders, invoices, payments, and warranty claims

You will be part of a skilled and professional team, receiving continuous training and support to thrive in this dynamic and rewarding industry.

Qualifications:

If you are a dedicated customer service professional committed to delivering exceptional experiences in every interaction, possess outstanding communication, organizational, and time management skills, and ideally have experience in a dealership or automotive setting, this role is for you.

Requirements:

  • Valid Drivers License
  • Basic computer proficiency
  • Familiarity with Dealer Manager Systems (DMS)

About Us:

Established in 1995, Northeast Auto Group is a nationally acclaimed automotive retail and service organization employing over 500 individuals across South Australia, Victoria, Queensland, and New South Wales.

We are rapidly growing to become the top truck seller in South Australia, offering comprehensive services through various business units. Our companies encompass an Engineering and Manufacturing division, Parts, Service and Repair center, Agricultural and Construction Equipment Solutions, Iveco, Isuzu, and other franchises.

We are a high-performing enterprise, basing our success on diligence and expertise. We recruit top talent and invest in our staff's knowledge to maintain a superior standard. Going above and beyond is part of our DNA.

Ready for a Change?

Elevate your career and take the next step.

*Please bear in mind that during the recruitment process, you may undergo several pre-employment screenings, including Work Entitlements Check, National Police Check, and Pre-Employment Medical Assessment.

Northeast Auto Group is an Equal Opportunity Employer, encouraging candidates from diverse backgrounds to apply. We strive to cultivate an inclusive workplace for all employees.

As a safety measure and in accordance with legal requirements, Northeast Auto Group conducts random drug and alcohol testing as part of its employment protocols.

No agencies, please.

Your application will include the following inquiries:

1. Describe your right to work in Australia.

2. What is your anticipated annual base salary?

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