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Student Services Manager
3 months ago
- An opportunity to step up and lead the optimisation of the student experience at MBS
About Us
- At Melbourne Business School (MBS) our purpose is to unleash ideas and leaders for a sustainable future. Our vision is to be among the topranked providers of business education within the Asia-Pacific Region, to be the first choice of students and clients seeking award and nonaward educational experiences, and to be esteemed globally as a leading supplier of academic and business research.
The Opportunity
- Reporting to the Head of Student Experience, a newly created opportunity has been established within the Student Experience function to lead the team responsible for providing student services including the management of accredited programs and cocurricular activities of students at MBS.
- This is an exciting opportunity to:
- Provide leadership and management to a team of Program Coordinators with a view to the continuous improvement of service levels and delivery and operational efficiencies
- Provide strategic oversight, structure and direction to optimise the deployment of resources to best support program needs
Some key accountabilities will also include:
- Project management of program(s) over a lifecycle, ensuring program delivery adherence to time and budget and in accordance with policies and frameworks
- Successful execution of student services including enrolment, transfers, fee payment, special consideration and study plan advice including management of related administration
- Development and coordination of student onboarding processes
- Ensuring that project plans and deadlines for projects within the team are met and delivered successfully
- Oversight of student enquiries and processes
- Management of reporting relevant to the program delivery and quality assurance
- Record management within the Core database (CRM)
About you
- With a passion for leadership and superior customer service including a focus on continuous improvement, you will have a demonstrated track record successfully delivering high quality experiences to clients and in leading a high performing team responsible for the provision of customer service and associated administrative duties. Proficiency in MS Excel including an ability to analyse data and report on it will be essential. Furthermore, your ability to communicate effectively with all stakeholders including students, staff and members of Faculty together with an ability to delicately manage conflict and difficult negotiations will also be critical to your success in this role.
