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NDIS - Quality & Risk Lead

3 months ago

Sydney, New South Wales, Australia Maxlife Care Pty Full time

Opportunity to use your analytical skills in a value driven business which delivers value to vulnerable people

07th June, 2024

Maxlife Care is a high-growth, doctor-led disability support service provider working in true partnership with their clients/patients by delivering world-class, bespoke, premium care services.

Maxlife Care is on a mission to promote and enhance the quality of life for their clients. Currently undergoing a journey of significant growth, we are scaling up our capabilities and as such are looking for an outstanding Quality & Compliance Officer.

You will have a heart for purpose led business and have a deep sense of alignment to a healthcare provider that use clinically led and focused on patient-first outcomes. Critically, this is an opportunity where you can align your personal passion and purpose, with a great role where you can make an impact on the team, business, community, and your career.

As the Quality & Risk Lead, you will report to our Executive Lead Quality & Risk and partner with senior leadership and key stakeholders of our high-growth business. You will support the business, providing critical expertise to deliver reporting and education to our growing team of over 400 Disability Support Workers

Our values are being and belonging, quality, integrity, innovation, empathy and diversity drive every decision we make as a team.

In this role you will:

  • Analyse information extracted from MLC's Quality Management System (QMS) to triage incidents and investigate them, ensuring the adoption of continuous improvement principles.
  • Investigate and document all incidents reported, including site visits and providing support for better practice incident management reporting to stakeholders.
  • Prepare quality documentation and reports by collecting, analyzing, and summarizing incident information and trends.
  • Compile reports for monthly Board Reports and quarterly Clinical Governance Committee reports.
  • Educate our growing team to drive QMS adoption and best practice.
  • Maintain and update internal registers for incidents, risks, and audit improvements.
  • Maintain PRODA, DCJ Portal, NDIS Commission, and all Restrictive Panel reporting and monitoring activities current and updated.
  • Train and motivate employees to ensure NDIS Practice Standards are met.
07th June, 2024

Maxlife Care is a high-growth, doctor-led disability support service provider working in true partnership with their clients/patients by delivering world-class, bespoke, premium care services.

Maxlife Care is on a mission to promote and enhance the quality of life for their clients. Currently undergoing a journey of significant growth, we are scaling up our capabilities and as such are looking for an outstanding Quality & Compliance Officer.

You will have a heart for purpose led business and have a deep sense of alignment to a healthcare provider that use clinically led and focused on patient-first outcomes. Critically, this is an opportunity where you can align your personal passion and purpose, with a great role where you can make an impact on the team, business, community, and your career.

As the Quality & Risk Lead, you will report to our Executive Lead Quality & Risk and partner with senior leadership and key stakeholders of our high-growth business. You will support the business, providing critical expertise to deliver reporting and education to our growing team of over 400 Disability Support Workers

Our values are being and belonging, quality, integrity, innovation, empathy and diversity drive every decision we make as a team.

In this role you will:

  • Analyse information extracted from MLC's Quality Management System (QMS) to triage incidents and investigate them, ensuring the adoption of continuous improvement principles.
  • Investigate and document all incidents reported, including site visits and providing support for better practice incident management reporting to stakeholders.
  • Prepare quality documentation and reports by collecting, analyzing, and summarizing incident information and trends.
  • Compile reports for monthly Board Reports and quarterly Clinical Governance Committee reports.
  • Educate our growing team to drive QMS adoption and best practice.
  • Maintain and update internal registers for incidents, risks, and audit improvements.
  • Maintain PRODA, DCJ Portal, NDIS Commission, and all Restrictive Panel reporting and monitoring activities current and updated.
  • Train and motivate employees to ensure NDIS Practice Standards are met.
You will bring:
  • We are looking for someone who can work autonomously with a demonstrated ability to consult, liaise, and maintain close working relationships with our ELT and stakeholders.
  • Would suit someone from hospital team Level 2/3 HSE or equivalent from disability or aged care.
  • Strong analytical skills(intermediate excel) and ability to manage data management across multiple NDIS and internal platforms.
  • Relevant NDIS and disability services experience is highly desired
  • Ideally have experience of working in a clinical or healthcare setting
  • A commitment to provide high quality customer service. Resilience and ability to prioritise effectively.
  • Understanding of the NDIS Commission including NDIS Commission portal, reportable incidents, and positive behavior support.
  • An understanding of restrictive practices (RP's) & an interest in deepening this knowledge.
  • Training & development will be provided.
How to apply & next steps:
To Apply for an opportunity in our growing team, click on the "Apply Now" button and attach your resume and cover letter outlining your skills and experience.Apply For Job
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