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Itsm Practice Specialist Contract
3 months ago
Lime Recruitment is currently working with a Queensland government department to recruit a ITSM Practice Specialist contract to 28/06/2024 plus 2 x 12 months possible extension based at Carseldine and working from home.
In this role you will:
- Provide expert Incident Management knowledge, codevelop technical support documents, and share previous experience with ITB's Service Management team;
- Manage incident response escalation and coordination across multiple teams and thirdparty providers;
- Undertake post incident reviews, production of reports, incident executive summaries and recommendations to prevent or mitigate the impact of repeated incidents;
- Facilitate additional level IT Service Management (ITSM) Practice Reporting across multifunctional teams;
- Work closely with ITSM Leads across all active and new incidents, for quality assurance;
- Assist in improving Incident Management behaviours in ITB to reduce the risk to service and improve customer experience process, tool and people change;
- Provide advice and skills transfer activities that contribute to building a highly skilled and efficient group of personnel in the Service Management Office;
- Manage the ICT Change management practice, providing advice and liaising with stakeholders, reviewing proposed changes, assess and schedule changes for presentation to Change Advisory Boards (CAB) stakeholders;
- Coordinate and facilitate weekly CAB meetings for Manager approval group, weekly Executive change group meeting and coordinate out of session approvals;
- Assist in other ITSM practices within the Service Management Office as needed.
