manager - yha apollo bay eco

2 weeks ago

Melbourne, Victoria, Australia YHA Australia Full time

Live in Hostel Management position located in Apollo Bay, Victoria Open to individuals, couples or two-person team.

03rd June, 2024

About us:

YHA Apollo Bay Eco is a unique property which is the perfect stop for guests travelling along the Great Ocean Road. Located within a diverse region that plays host to rugged coastline and a lush green rainforest, there's plenty of activities to keep travellers busy – kayak with seals, swim, surf, hike, chase waterfalls in the Otways, or do the Great Ocean Walk. The 72-bed property contains all the features that guests need for an amazing stay, including a mix of private and co-living rooms and facilities including two kitchens, two guest lounges, free Wi-Fi all throughout the property, a rooftop deck with beautiful ocean views and balconies for relaxing or cooking on the BBQ.

The ideal applicant is experienced in youth/budget accommodation, has a passion for sustainability, and is interested in living on-site in a friendly, coastal town in southwestern Victoria.

Day-to-day responsibilities include:

  • Welcoming guests and ensuring that they experience the best that Apollo Bay has to offer,
  • Overall property operations, finances, and bottom-line results,
  • Overseeing all functions of the property including property management, reception, and housekeeping duties,
  • Maintaining the grounds and property maintenance,
  • All standard YHA record-keeping and reporting,
  • Engaging in local marketing initiatives and developing relationships with the local community,
  • Adherence to YHA's quality systems and standards,
  • Attendance at annual national managers conference and regional meetings,
  • Participation in national and regional marketing promotions.

We are looking for applicants with the following qualities:

  • Management experience in similar roles in the hospitality or tourism industries,
  • Business acumen, including achievements in meeting income targets and managing business costs within budget,
  • The ability to think on your feet and quickly adapt to changing conditions,
  • An understanding of the business operating environment including how to effectively manage yield through distribution channels,
  • Self-motivated, hands-on, and willing to perform all duties that are required in managing a small accommodation site.
  • Knowledge of Property Management Systems and advanced computer literacy,
  • A commitment to customer service and providing guests with a unique and memorable YHA experience.
  • Valid First Aid Certification and CPR Certification.

What's in it for you?

  • Professional learning and development opportunities
  • Health and Wellbeing, including an Employee Assistance Program
  • Supportive and collaborative work environment
  • Opportunity to travel to other YHA properties for training and leadership events.
  • Social events to the snowy mountains and other locations for team building
  • Access to benefits and discounts as part of YHA's national network.

Our Culture
At YHA, you can expect to be treated with dignity and respect.We're committed to creating a diverse and inclusive workplace environment.

  • Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
  • Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
  • Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
  • Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
  • Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

If you are ready to take on the challenge of managing this property and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.

This opportunity is available from late June 2024.

A National Criminal History Check is mandatory step in the recruitment process. We encourage Aboriginal and Torres Strait Islander people to apply.

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