Customer Experience Librarian

4 weeks ago

Melton, Australia Melton City Council Full time

**3 x Casual Positions**

**Band 5 - Hourly Rate $48.30+ 11% Super**

**About Melton City Council**

The City of Melton is a community where everyone belongs. Ours is a vibrant and diverse municipality — one of the fastest developing in Australia. Our organisation strives to provide our community with state-of-the-art amenity and facilities, engaging health and wellbeing options, and support to become active members of our Lifelong Learning City.

We invest in innovation, offering professional and personal development, and generous leave and flexibility to staff, while also fostering a collaborative and inclusive culture. You’ll be able to work close to home in a dynamic setting featuring cafes and retail options set amongst heritage buildings and open green spaces.

**The Opportunity**

Providing leadership and support to staff, supervising the operation of Library and Learning Hub sites, ensuring optimal standards of customer service, presentation and operation, and ensuring customers have a positive experience in their use library facilities.

This position services both internal and external stakeholders, including library members, library staff, and the general public.

**Key Responsibilities**
- Lead staff in the delivery of high-quality customer service at Council’s library facilities that is responsive to community needs.
- Act as the shift supervisor of a Library and Learning Hub site, ensuring optimal standards of customer service, presentation, and operation.
- Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities.
- Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.

To view the **Position Description**, click **here**.

**About you**

**_ To be successful in this role you will have the following:_**
- A tertiary qualification acceptable for professional membership (librarian) of the Australian Library and Information Association together with public library experience, or significant progress towards that qualification together with a lesser library qualification and relevant public library experience.
- Experience in working directly with public to inform, develop and support their learning and reading needs.
- Experience in facilitating programs would be advantageous.
- Current valid Victorian Driver’s Licence.
- Must hold or be able to obtain an Employee Working with Children Check.

**Culture and Values**

Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future.

We are Vibrant MELTON. Our values are:

- Motivate
- Empower
- Lead
- Trust
- Open
- Nurture

**Benefits**

There are a number of great reasons why our people love working at Melton City Council:
Staff Benefits | Melton City Council
- Flexible Working Hours
- Extensive Career Development & Leadership Programs
- Family Room available including Breastfeeding Facilities (Melton City Council | Australian Breastfeeding Association)
- Wellbeing initiatives
- Subsidised Uniforms

**How To Apply**

If you require further information about the position, please contact **Nick Tomé**, Team Leader Library Customer Experience on **9747 5913**.

Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.

**To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.**

All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any COVID-19 Public Health Orders applicable to Local Government employees and Council’s COVID-19 vaccination policy which require employees to provide documentary evidence of their vaccination status before attending the workplace.

**Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.**

Applications close **11:59pm** Wednesday **6

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