Key Account Manager

1 week ago

Melbourne, Victoria, Australia Jungheinrich Full time

19th July, 2023:

About us:

Jungheinrich is one of the world's largest & most successful intralogistics and materials handling equipment providers.

Headquartered in Hamburg, Jungheinrich employs over 19,000 people across 41 countries and recognised a turnover of 4.1 billion Euro in 2021.

In Australia, we have 250 employees across 6 offices nationally - Adelaide, Melbourne, Sydney, Brisbane, Townsville, and Perth. We are proud of our growing national footprint which we attribute to our high quality and cost-effective products.

About the role:


Based in our Melbourne office, the National Key Account Manager is primarily responsible for the management and growth of national and international key accounts of Jungheinrich.

Primarily this encompasses current key accounts and seeking out new business opportunities, as well as completing quotations and tenders to the requirements of the customer base.

This includes high performance in the account management process delivered, customer retention rate and the conversion rate of successful sales results.

**Core Tasks:
- *
  • Development of strategies to ensure growth and longterm business relationships for Key Accounts incl. planning
  • Lead generation, calculation, negotiation, development and implementation of national key account contracts and agreements.
  • Entire turnover and margin responsibility over all business sectors for defined Key Accounts.
  • Maintain and effectively use the CRM as required by the role and provide reports in a timely manner.
  • Coaching, with the aim to further develop key account managers.
  • Leading the key account team focused on achieving primary and secondary objectives, by means of motivating, controlling, and supporting tasks and supervising account projects in their respective states.
  • Setting a good example as well as giving instructions when looking for creative solutions, pricing and conditions that lead to the successful realisation of our market position.
  • The annual discussion of the primary and secondary objectives with the key account managers, prepared in collaboration with the Managing Director and Regional VA Director APAC.
  • Checking and discussing the objectives (including market share, market awareness and the use of CRM/KPI reports) with the account managers at least once a month versus the results.
  • Conducting target interviews with the account managers, at least once a year.
  • Establish and maintain a good internal network, including after sales and office staff
**Skills and Qualities required:
- *
  • Build strong customer relationships and deliver customercentric solutions.
  • Effectively build formal and informal relationship networks externally and internally.
  • Consistently achieve results even in tough circumstances.
  • Seeing ahead to future possibilities and developing strategies to achieve required results
  • Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Confident appearance
  • Fast and good understanding of complex requirements
  • Excellent communication skills
  • High level of professionalism

What you can expect at Jungheinrich:

We recognise that the commitment of our employees is the basis for our success and we continuously invest in talent.

We encourage a culture of openness, integrity and mutual respect everywhere, all the time.

Be part of a secure group that is geared towards sustainable, profitable growth and a solid financial position

It's your chance:

Realize with us the big goals that we have set for ourselves - with a lot of energy and a lot of innovative strength.


What's in it for you:

  • Competitive wages and an attractive remuneration package
  • Access to corporate health insurance benefits amongst others
  • Supportive team culture with a genuine focus on worklife balance
  • Job security with an international market leader
  • Continuous training opportunities
  • Opportunity for career progression
  • Recognition for your contributions

How to Apply:

We are proud of our leading reputation within the industry


If you share our bold vision of shaping the future of intralogistics, we invite you to click "Apply" to submit your cover letter and resume.

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