Client Support Officer
1 week ago
- 12Month Contract
- Eastern Creek/Paramatta
Client Support Officer | 12 Month Contract | $38.8 P/H Incl. Super
- $35 per hour + super
- 12month contract
- Eastern Creek/Parramatta
About the company
Working for a multi-national electronics and appliances manufacturer and distributor that has a passion for making life easier for its customers.
The office is based in Eastern Creek, however will be moving to Parramatta in August.
About the role
As a Client Support Officer, you will work with our client's customers on enquiries and solutions for incidents that the customers may have.
Responsibilities will include:
- Handling escalated customer complaints and inquiries from various channels.
- Providing and coordinating solution services to customers.
- Following the warranties and returns policy to provide good customer outcomes.
- Carry out administrative duties such as data entry and follow up calls.
- Maintain and update customer records in the system, including notes about interactions
- High level of decision making in resolving customer complaints efficiently with mínimal customer effort and in a timely manner.
About you
- 3+ years' experience in a customer service, call center or admin role
- A confident, calm and respectful negotiator who is able to work as part of a team as well as
- Great Negotiation and Customer Service Skills required
- Experience with White goods or appliances preferred
What's in it for you?
- Opportunity to work for a global brand
- Competitive pay rate
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