Customer Service Officer

1 week ago

Parramatta, New South Wales, Australia WaterNSW Full time

Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer - Water Licensing to join our team on a 12 month term.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.


This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career.


Our perks
and Benefits:


At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that's why we offer a load of benefits.


  • Flexible working
  • 9day fortnight
  • Up to 16 weeks paid parental leave
  • Fertility leave
  • Yearly corporate wear allowance
  • Professional development and educational assistance
  • Competitive remuneration
  • And so much more

What you'll
do:

  • Complete administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards
  • Work collaboratively with the A&A team to support effective change management process and leverage technology to improve performance standards and embed new ways of working in assessments and approvals.
  • Resolve customer queries and complaints as the first point of contact for A&A, escalating issues where appropriate and in line with A&A procedures.
  • Provide education to the business and customers on licensing operations and regulatory requirements when accessing water.

What we are looking for:

  • Certificate III in business or related discipline or equivalent experience
  • Demonstrated proficiency in the use of corporate systems and databases for the accurate storage and extraction of information and processing of customer requests
  • High level skills in quality assurance for data acquisition and data management
  • High level interpersonal and communication skills
  • Knowledge of best practice customer service principles
  • Current NSW Drivers Licence

Who is WaterNSW
?


When people think of essential human services, water supply is one of the first things that come to mind - and that's where WaterNSW comes in.

We are NSW's primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.

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