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F&b Development
3 months ago
Reporting into the Director of F&B Performance, the F&B Development & Training Manager will be invaluable to our F&B department, responsible for the development and delivery of the Food and Beverage training pathway, ensuring a career pipeline within F&B for our Team Members and Leaders.
A key component of your role will be effective communication of the learning strategy for F&B, as well as developing a program to strengthen outcomes across guest experience delivery and team engagement, whilst ensuring alignment of Diversity & Inclusion objectives.
A few of your responsibilities
- Manage the planning, implementation and execution of all F&B training requirements
- Enjoy leading the development of professional hospitality teams in a 5star environment
- Determine and provide strategic direction to the department, ensuring performance and organisational objectives are delivered
- Ensure team members are trained to a high level of competency with a focus on guest service, experience and all Star Entertainment Group policies and procedures
- Maintain accountability of the internal F&B accreditation process to enable the career development of F&B team members to be competency based
- Partner regularly with People & Performance and F&B Leadership teams to identify career pathways, strengthen retention of talent, and embed leadership capabilities
- Work with internal and external stakeholders to ensure compliance obligations across the F&B team are clearly articulated and plans are developed to meet these
What are we looking for?
- Food & Beverage industry experience in a previous senior leadership role that includes people management
- Exposure to both business and operational systems
- High attention to detail and ability to solve problems
- Exceptional communication skills with the ability to engage various stakeholders to support initiatives
- Understanding of relevant rules and regulations around RSA and WH&S and its reporting requirements
- Capability to facilitate change and build trust with a large team that is focused on guest service cultureCollaborative approach and drive to build strong relationships with key stakeholders and leaders across the business as well as appropriate regulatory bodies
- Passionate about influencing, leading and building a guest focused culture
What can we offer you?
- FREE buffet meal with a new menu every day at our Employee Dining Room
- Free transport on Light Rail from Central to The Star
- 30% staff discounts across our awardwinning venues on all 3 of our properties
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
- Generous Paid Leave for primary and secondary carers
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
- Career development, training, and courses via The Star Academy limitless career opportunities
- An organisation that values diversity, teamwork and being your best self
- Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position._
About us
The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star.
The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always back for more.
Our Culture
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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