Senior Publisher Success Manager

2 weeks ago

Sydney, New South Wales, Australia GumGum, Inc Full time

GumGum is a contextual-first, global digital advertising platform that uses advanced AI technology to serve captivating creative ads that drive consumer attention, without the use of personal data. At GumGum, we don't need to know who you are to deliver relevant and engaging ads that align with your active frame of mind. We believe that a digital advertising industry based on context rather than personal data builds a more equitable and less invasive future for the internet and is better for consumers, publishers and advertisers alike. Our blueprint for the future, The Mindset MatrixTM, combines the power of context and creative in digital advertising to deliver superior attention and drive consumer action without sacrificing personal data.

To be a part of this next phase of digital advertising that prioritizes data privacy, please visit

The Senior Publisher Success Manager is the day-to-day contact for a subset of premium publisher partners. Reporting to the Head of Publisher Development for our JAPAC region, this role is the backbone of GumGum's premium publisher partnerships in Australia and New Zealand with possible oversight of various Southeast Asian Publishers. This individual is essential to retaining Tier 1 and 2 accounts while unlocking their maximum revenue potential.

The Senior Publisher Success Manager will independently own relationships with our top publisher partners – part of this role is building and maintaining meaningful relationships with Publisher clients through meetings, in-person wherever possible in and around Sydney with some travel required to other markets. Through these relationships and their industry knowledge, this individual will be crucial in helping develop the company's overall publisher development strategy.

The Senior Publisher Success Manager possesses a passion for customer success and serves as an expert on GumGum's products, publisher tools and platforms. An ideal candidate will be expected to be present in the London office a few times per week.

Note: GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

#li-hyrbid

What You'll Achieve

Independently owns Tier 1 and Tier 2 publisher partnerships, including some of the world's biggest and well-known websites. Conducts QBRs with our top publisher partners in offices where possible, and other in-person meetings with Publisher clients in and around Sydney whenever possible Discusses and analyzes industry trends through conversations with publisher partners and in turn helps develop overall publisher strategy Serve as an expert on GumGum's products, publisher tools and platforms. Identify and provide solutions to bottlenecks in account management duties and processes Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations Monitor daily reporting to proactively identify trends, issues, and growth opportunities, and present them externally to help drive new revenue via upsells Fully supports publisher onboarding implementations - working closely with GumGum's solutions engineering and partner management teams

Skills You'll Bring

BA/BS degree in Business (Advertising/Marketing) or similar experience 3 to 5 years experience in digital media/ad tech, with exposure to a network, exchange, or SSP environment Experience in a startup environment is a plus Experience in an account management role within ad tech creating solutions on behalf of clients Experience with JIRA, Zendesk, Google Sheets, and ticketing systems Ability to analyze data to spot trends Familiarity with the media industry, digital advertising, the lumascape and ad tech Ability to multitask and prioritize Clear communicator (verbal & email) with experience in a customer facing role Ability to think critically and view issues from different perspectives Ability to breakdown complex problems and appropriately articulate them to the necessary parties Experience in Excel, PowerPoint, GSuite applications. (Jira & Google Ad Manager are a plus) Self-starter mentality but not afraid to ask questions Team player who takes ownership of a situation and sees it through Passion for media and aiding publishers via advertising products Desire to build true partnerships that are beneficial to both publishers and GumGum Desire to work with a wide and diverse group of clients Able to work behind the scenes in an operational capacity Enjoys keeping up with ad tech trends and the media space

Awards

Shortlisted for Marketing Technology Company of the Year for the 2023 Mumbrella Awards 2024 Winner of 7 BuiltIn Awards on a national, regional, and remote scale - including Remote Best Places to Work at #25 and Best Midsize Places to Work in Los Angeles, CA at #9 Ad Exchanger Programmatic Power Player 2022 and 2021 CTO Hero Award of OTT.X 2023 Digiday Media Awards Europe finalist 2022 and 2021 Finalist for the 2023 AdExchanger Awards Best Video Technology For Media Suppliers Gold Award at the IAB Mixx Awards in Belgium in the "Best Use of Advertising Technology" category The Drum Award Digital Advertising: Game-changing Technology for Domino's case study

GumGum is proud to be an equal opportunity employer. At GumGum, we believe in cultivating an environment where our team members can bring their authentic, whole selves to work. Encouraging identity and belonging is one of the many aspects of our culture that makes us stronger as an organization and drives innovation. We are committed to building and delivering a diverse, inclusive, and equitable workforce that is representative of the world around us, where all individuals are treated with respect and dignity - and to act swiftly if this value is ever threatened. We are constantly striving to be better, and we continue to take strategic steps to advance representation. - Phil Schraeder, CEO

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