Intake Administrator

2 weeks ago

Brisbane, Queensland, Australia Change Futures Ltd Full time
We are seeking a permanent part-time receptionist/ intake administrator. This is a combined role working across two areas in our organisation. This role will primarily be in Aspley.

Job description:

The role is responsible for providing clinical intake and reception support to our organisation. You will be the first point of contact for new clients accessing psychological support across a range of programs.

Duties and responsibilities:

  • Respond to referrals and enquiries from external agencies and stakeholders seeking to refer clients, in accordance with Change Futures' policies, agreements, and guidelines
  • Manage three way clinical intake calls between clients and referring stakeholders
  • Complete administration tasks, including sending confidential GP reports and other external communication, with high attention to detail
  • Support all clients and referrers by creating an environment that is welcoming, warm, and inclusive
  • Office administration and organisational support duties.
  • Booking appointments and calendar management, answering / returning calls, liaising with other professionals.
  • Invoicing and managing client payments (including medicare).
  • Work as part of a multidisciplinary team including psychologists, social workers, and support staff
  • Ensure new referrals and enquiries are responded to in a timely manner
  • Ensure risk referrals are processed as a priority
  • Manage a database of client referral information
  • Demonstrate an understanding for client confidentiality and privacy

About you:

  • Excellent interpersonal skills and strong emotional intelligence
  • Strong computer skills and ability to learn new systems/procedures as required
  • Must be adaptable and able to respond to the needs of external stakeholders
  • Ability to build rapport and connection with others
  • Able to work independently but also be open to working with others as part of a team
  • High attention to detail, and good organisational and time management skills
  • A client focused approach and mindfulness of client confidentiality
  • Excellent written and verbal communication skills
  • A friendly and warm personality
  • Prior experience using the Halaxy and Fixus client management systems is preferred

Other requirements:

  • A background and previous experience in reception, administration, intake, or client management is essential
  • A tertiary qualification is desirable, preferrably in the area of business administration or mental health (e.g. psychology, mental health social work, or counselling)
  • Available to work across the week
  • Strong system management skills
  • Ability to operate within a case management framework including the ability to manage and maintain client documents and proficiency in the use of computer systems and software
  • Criminal history check

About us:

Change Futures is a Brisbane based not-for-profit organisation providing mental health services to a range of community groups.

Our mission is to work with people of all ages to provide opportunities for positive change and to enhance their psychological and emotional well-being.


At Change Futures we value:

-
Partnership with our clients, our staff and volunteers, our funders and other organisations to achieve mutually beneficial goals that resonate with our mission and vision.
-
Authenticity requires that all of our people conduct themselves ethically and honestly.
-
Individuality, diversity and difference are embraced and respected.

  • We value
    Kindness and compassion for others.
  • We
    Reflect on our ways of working and seek always to achieve positive change; to measure and review our results; and strive to learn and grow in our relationships, practices and processes.

Joining us means:

  • A warm, supportive, and caring environment
  • Administrative and organisational support including HR, Payroll, ICT
  • Social and friendly culture
  • Technology support and devices provided
  • Training opportunities as needed and career planning
  • Full training provided on client management software and procedures

To apply:

Job Types:
Part-time, Permanent

Part-time hours: 30 per week

Salary:
$31.75 per hour

Benefits:

  • Parental leave
  • Salary packaging

Schedule:

  • Monday to Friday

Application Question(s):

  • Are you able to regularly commute between our Aspley, Gordon Park, and Springwood offices?

Education:

  • Bachelor Degree (preferred)

Experience:

  • System administration: 1 year (preferred)

Work Authorisation:

  • Australia (required)

Work Location:
In person

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