Customer Adviser

4 weeks ago

Melbourne, Victoria, Australia Bupa Full time

Your new positions will commence on the 9th of May 2023


We're looking for passionate Health Insurance Customer Service professionals who have an innate interest in people and genuinely care about understanding and helping our customers.

A career at Bupa is more than just a job. It's an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives, and making a better world, is what inspires us. It's a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It's their passion, ideas, and commitment that will shape a brighter future for both Bupa and our customers.

Your new role:

Customer advisors are usually the first point of contact for all Bupa customers.

You will be taking inbound calls and helping with a range of complex questions and claims pertaining to their Health Insurance cover.

You will be a key part of a company that delivers the best customer service in the industry, putting the customer at the heart of what you do, taking ownership and accountability for each customer interaction.


You will be working fulltime equating to 38 hours per week Monday - Friday on a rotational roster between 8am-8pm AEST.


Our commitment to your development:


During the first few weeks you will complete a comprehensive and immersive remote training program, led by our experienced training team, to set you up for success in your role.

The program includes a virtual classroom, e-learning, product and knowledge training, and gives you access to our state-of-the-art knowledge base system, "Know-It".

Your learning and development doesn't stop there, we keep our teams small to support you in what can sometimes be a tough role to ensure we always support you.

We give frequent coaching from both our dedicated coaches and team leaders and want to help you realise your potential and will be there every step of the way

About you:

With your unique desire to help our customers you will ensure they are always satisfied

In addition:

  • Have recent customer service experience in a related environment.
  • You make others feel comfortable by conveying your interest in what they have to say.
  • Have a creative outlook to problem solving and challenge the status quo.
  • You're diligent with your work, including customer privacy.
  • Have the ability to tailor what you are saying and how you are saying it to individual needs.
  • The ability to learn quickly and operate effectively in a disciplined virtual environment
  • You are able to remain calm under the stress of backtoback calls.
  • Be tech savvy with the ability to work across multiple IT platforms and screens effortlessly.
  • Already have or have the ability to obtain NBN internet that has a bandwidth of 50mbps or greater.

Benefits:

We care about you and in turn offer some outstanding benefits which include:

  • Discounts on our health insurance products, travel, car and home products, as well as discounts on Bupa services such as Dental and Optical
  • An additional Wellbeing Leave day for you to focus on you
  • An additional volunteer day each year for you to give back to your community.

About Bupa:

Bupa is a value-driven organisation and strives to be the most customer centric healthcare business in the world. This is made possible by our people and we value each and every one of them. We've evolved from being simply a health insurer to a health and care company. This involves providing more wide-ranging services to benefit people's health and wellbeing, wherever they are in life.

Bupa is an equal opportunity employer.

We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.

We encourage people from all backgrounds to apply.

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