Concierge

2 weeks ago

Spring Hill, Queensland, Australia The Salvation Army Full time

Number of Positions Available:
1

  • Start your career with The Salvation Army today
  • We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
  • ABOUT US
  • The Salvation Army is one of Australia's largest and mostloved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Why this role matters


The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness.

We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.


Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home.

Services are free, voluntary, accredited and delivered by professional and committed staff.

About the role


The Concierge will play a vital role in creating a welcoming environment that reflects the mission of The Salvation Army.


The role will effectively manage the reception area, and assist with site management for The Salvation Army's Brisbane City Women's Accommodation services, with a focus on excellent service delivery.

This includes welcoming and providing initial assistance to visitors who attend the reception area; monitoring people entering and exiting the building; helping visitors seeking support, including referring to appropriate persons or services where necessary and supporting room intake preparation.

This position also provides administrative support to the expression such as monitoring and ordering of supplies.

You will successfully

  • Clients, tradespeople, emergency service provides and visitors accessing the service are provided with a welcoming and responsive initial contact, and any urgent and immediate needs are addressed
  • Manage ancillary support services for residents including: overseeing the distribution of mail; taking and redirecting phone calls as needed
  • Assist all visitors are provided with necessary support, guidance and assistance in line with site procedures
  • Monitor and order supplies (i.e. linen and toiletries for new intakes; stationary; event resources) as needed
  • Ordering and management of food supplies, stock and deliveries
  • Clients are referred and assisted to access support services as needed
  • Support with client bookings as required
This is a permanent, full-time position located in Brisbane, QLD. Salary and conditions are in accordance with the Social, Community, Home Care and Disability Services Crisis Leve 1 Award.

You will have

  • Certificate IV qualification in community services, or related field with relevant experience or demonstrated equivalent experience, knowledge and skills
  • First Aid Certificate (or willingness to obtain)
  • A Working with Children/Vulnerable people check is required
What we offer

  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
  • Health, fitness, financial, retail and lifestyle discounts and benefits;


 Employee Assistance Program
  • Independent confidential counselling service;
  • Opportunity for career development;
  • Paid parental leave 12 weeks
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
  • An inclusive culture of dedicated, passionate and professional team members
  • Positively supporting and impacting the lives of others through your career contribution
  • The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
  • We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
  • The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
  • We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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