Concierge Team Lead

3 weeks ago

Rouse Hill, Australia Assetlink Full time

**About Assetlink**:
We pride ourselves on our culture - The Assetlink Way.

We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment.

Our Vision is “To change the lives of those we work with by connecting them with the best opportunities of the Australian community”.

**The Role**:
The **Customer Service Team Leader** is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The **Customer Service Team Leader** is also responsible for leading and mentoring a team, driving general performance and maintaining high standards of customer service delivery to an exceptional level. The Customer Service Team must meet and greet all visitors and callers to the customer service desk with a helpful and welcoming attitude, creating an amazing first impression by positively assisting guests with queries and special requests.

The role includes the need to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints, while consistently striving to delight the customer by going above and beyond. As a member (and leader) of the Customer Service Team you will liaise closely with our client’s marketing team, helping to drive initiatives and campaigns, while collecting and collating relevant feedback and escalating as appropriate.

We are looking for an energetic and enthusiastic people person who thrives in interacting with customers and who possesses an inherent ability to achieve a level of service that consistently meets and exceeds the expectations of our client and their customers.

This position is **Full Time**, commencing **ASAP **and** based at **Rouse Hill Town Centre** in **Rouse Hill**, NSW 2155. The roster for this position is**:
**Sunday - 0945 to 1745**
**Monday - 0845 to 1645**
**Tuesday - 0845 to 1645**
**Wednesday - 0845 to 1645**
**Thursday - 0845 to 1645**

**Role Requirements**:

- Provide exceptional customer service to all customers and stakeholders daily
- Responsible for a Small to medium team and providing strong leadership, coaching, mentoring and inspiration to your teams to deliver the Assetlink values.
- Provide visitors with information from your vast array of knowledge regarding the location of retail stores, attractions, centre events and amenities
- Working closely with security, maintenance and cleaning teams as part of our Integrated Service Model.
- Attend and participate in regular meetings with Clients and/or Stakeholders to report on performance-related KPIs and operational issues.
- Proactive in anticipating issues and closing out accordingly.
- Track the progress of service delivery and regularly report this to the Client representatives.
- Identify any problem areas affecting your area of responsibility and develop, implement and monitor appropriate strategies to address these issues.
- Participate as an active member of the guest service personnel.
- Undertake staff training and ensure compliance with Occupational Health and Safety requirements;
- Networking and influencing ability within promotions and marketing.
- Responding to all queries in a timely and professional manner.
- Liaise with the marketing team to maximise the use of promotional events and brand collaborations
- Updating and maintaining retail directory features to ensure it is accurate
- The ability to work under pressure and think on your feet to quickly resolve issues as required

**You Will Have**:

- Impeccable presentation and grooming
- Have a positive and enthusiastic personality
- The ability to work in a dynamic, fast paced environment, whilst maintaining composure
- Excellent verbal and written communication skills
- Ability to create lasting impressions and meaningful relationships
- Full NSW Drivers Licence is essential as Valet parking is part of the role
- Good knowledge of and a commitment to safe working practices
- Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
- Must have valid work rights in Australia

**What we offer you**:

- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- A family-oriented culture
- Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be a key part of our team at Rouse Hill Town Centre, we’d love to hear from you, **’.**

**_ Assetlink's Diversity Commitment_

  • Concierge Team Lead

    1 month ago

    Rouse Hill, Australia Assetlink Full time

    About Assetlink: We pride ourselves on our culture – The Assetlink Way. We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment....

  • Concierge Team Lead

    4 weeks ago

    Rouse Hill, Australia Assetlink Full time

    About Assetlink: We pride ourselves on our culture – The Assetlink Way. We have one of the country’s most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment....

  • Ray White

    3 weeks ago

    Spring Hill, Australia Ray White Concierge Full time

    **Join Ray White corporate as a Communication Specialist!** Ray White Concierge is a professional communications business that forms part of the Ray White Real Estate Corporate team. Ray White is the largest Real Estate brand in Australasia employing over 11,000 members. We offer our services across Australia and New Zealand, and we are seeking a...

  • Casual Concierge

    2 weeks ago

    Box Hill North, Victoria, Australia Hub Australia Full time

    Flexible hours across a Monday - Friday roster; no weekend work required Certified Great Place to Work Opportunities for growth and professional developmentAbout Hub Australia:Hub Australia provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.Founded and headquartered in...

  • Casual Concierge

    4 weeks ago

    Box Hill, Australia Hub Australia Full time

    Flexible hours across a Monday - Friday roster; no weekend work required! - Certified Great Place to Work - Opportunities for growth and professional development! **About Hub Australia**: Hub Australia provides premium workspaces, business networks, and services across multiple locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded and...

  • Ray White

    2 weeks ago

    Spring Hill, Queensland, Australia Ray White Concierge Full time

    Join Ray White corporate as a Communication SpecialistRay White Concierge is a professional communications business that forms part of the Ray White Real Estate Corporate team. Ray White is the largest Real Estate brand in Australasia employing over 11,000 members. We offer our services across Australia and New Zealand, and we are seeking a communication...

  • Concierge

    5 days ago

    Spring Hill, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...

  • Concierge

    2 weeks ago

    Spring Hill, Queensland, Australia The Salvation Army Full time

    Number of Positions Available:1 Start your career with The Salvation Army today We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia's largest and...

  • Concierge / Customer Service Staff - Casual

    1 week ago

    Rooty Hill, Australia West HQ Full time

    **West HQ** is the leading Entertainment, Fitness, Lifestyle and Accommodation destination in the heart of Western Sydney. We currently welcome 4 million visitors annually and have across the entire estate an impressive 60,000 members. Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We...

  • Concierge / Customer Service Staff - Casual

    2 weeks ago

    Rooty Hill, New South Wales, Australia rhrgroup Full time

    West HQ is the leading Entertainment, Fitness, Lifestyle and Accommodation destination in the heart of Western Sydney. We currently welcome 4 million visitors annually and have across the entire estate an impressive 60,000 members.Do you have a warm and welcoming smile? Do you feel energised by engaging with people? Are you friendly and helpful? We want to...

  • Team Member

    4 weeks ago

    Rouse Hill, Australia Pricha Pty Ltd Full time

    Sharetea Australia are the beverage hub. Specialising in iced bubble tea, we are one of Australia’s leading brands offering our customers premium bubble tea drinks, made with care and quality. Our aim is to create memorable experiences for our customers every day, in every way. Sharetea strives to provide a welcoming platform for people to connect and...

  • Leading Hand

    2 weeks ago

    Rouse Hill, Australia Fulton Hogan Full time

    Job Posting End Date July 19, 2024 Job Location Rouse Hill **Job Description**: - Tier 1 Construction & Utilities contractor - Permanent role with career progression - Rouse Hill location within a family values based business Life at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our...

  • Leading Hand

    7 days ago

    Rouse Hill, Australia Fulton Hogan Full time

    Job Description Tier 1 Construction & Utilities contractor Permanent role with career progression Rouse Hill location within a family values based business Life at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our peoples’ courage, curiosity and unique perspectives, and look...

  • Leading Hand

    6 days ago

    Rouse Hill, Australia Fulton Hogan Full time

    Job Posting End DateJuly 19, 2024Job LocationRouse HillJob DescriptionTier 1 Construction & Utilities contractorPermanent role with career progressionRouse Hill location within a family values based businessLife at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our peoples’ courage,...

  • Shift Lead

    4 weeks ago

    Rouse Hill, Australia P`Nut Street Noodles Full time

    Sabcha Pty Ltd owns and operates a number of premium Thai and Asian restaurants across Sydney - P’Nut Street Noodles. The position involves supporting the restaurant manager to achieve store targets around: - **CUSTOMER** (including customer service, mystery shopper, product quality, complaints and cleanliness) - **PEOPLE** (including food safety...

  • Christmas Casual Team Member

    4 weeks ago

    Rouse Hill, Australia The Reject Shop Full time

    **Job no**: 497355 **Work type**: Casual **Location**: New South Wales **Categories**: Team Members **Unwrap Your Potential: Join Our Christmas Retail Team Today!** Experience the magic of Christmas like never before at The Reject Shop! We are gearing up for our busiest season and we need you to help us spread holiday cheer to our incredible...

  • Pre K Team Leader

    4 weeks ago

    Rouse Hill, Australia KT OOSH Services Full time

    Great work like balance working in the mornings and the afternoons and having the middle of the day off to yourself working permanent part time 33.25 hours per week with 4.5 hours non-contact time off the floor. KT OOSH is seeking an energetic, passionate, independent, and motivated Diploma qualified Team Leader educator to join our dedicated team to work...

  • Pre K Team Leader

    2 weeks ago

    Rouse Hill, New South Wales, Australia KT OOSH Services Full time

    Great work like balance working in the mornings and the afternoons and having the middle of the day off to yourself working permanent part time 33.25 hours per week with 4.5 hours non-contact time off the floor.KT OOSH is seeking an energetic, passionate, independent, and motivated Diploma qualified Team Leader educator to join our dedicated team to work...

  • Customer Service Team Leader

    3 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **The Role** The Customer Service Team Leader is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The Customer Service Team Leader is also responsible for leading and mentoring a team; driving general...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, New South Wales, Australia Assetlink Full time

    About Assetlink:We pride ourselves on our culture - The Assetlink Way.We have one of the country's most diverse and dependable workforces. We have also been awarded the prestigious Top Employers Certification and won the AHRI Cross Cultural Management Award, recognising our commitment to providing a safe, supportive and passionate working environment.Our...