Concierge/customer Service

4 weeks ago

Rooty Hill, Australia West HQ Full time

**West HQ** is the leading Entertainment, Fitness, Lifestyle and Accommodation destination in the heart of Western Sydney. We currently welcome 4 million visitors annually and have across the entire estate an impressive 60,000 members.

As a part of the Customer Service team within the RSL Club you can expect to work amongst a diverse team of people who enjoy warmly welcoming our customers with care and offering them the best service possible. Our team genuinely enjoy working with people and are the directors of first impressions into the venue.

**The day-to-day**:

- meeting, greeting and signing in our members and guests
- providing key information and directions through to various bars, restaurants and event space within the building
- enforcing entry requirements such as dress regulations and RSA compliance
- answering customer questions and enquiries in a professional manner
- contributing to our friendly and energetic team culture

**Our perfect fit**:

- high level of customer service, excellent presentation and exceptional communication skills
- enjoys talking and interacting with customers
- caring and helpful attitude
- energetic and able to stay motivated/engaged during quiet periods and ability to stand for prolonged period of time
- a positive team player who strives to exceed customers expectations
- available to work a variety of shifts that start and finish between 9:45am and 2:00am.

**The Perks**

Whether you are cooking in our bustling kitchens, supervising from the poolside or standing centre stage, your job should be something you're excited about, engaged in and inspired by. All West HQ crew are provided with:

- Complimentary daily meals
- free Gym Membership to the largest fitness facilities in Western Sydney, ONE55
- discounts on accommodation, dining and sport & recreation programs
- TREAT yourself with our rewards and recognition program
- sweet birthday treats and amazing staff offers
- free secure undercover parking
- 24/7 support with Access EAP
- corporate rates with Medibank Private

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