Front Desk Lead

2 weeks ago


Melbourne, Victoria, Australia Selina Full time

Who we are
Our mission is to build a global movement where people live, travel, work and experience, while making meaningful connections.


Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travelers, to work and enjoy new adventures.


The Selina ecosystem consists of Hospitality, Food & Beverage, Tours, Wellness, Education, Development, Real Estate, Co-Working, Art & Design, Community Impact, Education, Surf, Sales, Marketing, and Technology.

With 100+ Locations opening around the globe, we have multiple job opportunities at any given time.

Responsibilities:

  • Responsible for communicating the different Tours & Travel products and services during the check in process
  • Ensure all guests are aware of the different spaces in Selina (common kitchen, F&B, cinema room, library, cafe/club, Retail Shop, Tours & Travel desk, Wellness Deck, Surf Ranch when relevant
  • Responsible for selling all Tours & Travel products (Retail, Tours and Transportation, Rentals, Wellness, Surf and Education)
  • Responsible for recording Tours & travel sales in systems, Rezdy and Winks.
  • Responsible with supporting guests in case of any question/concern needed regarding an T&T product
  • Manage receptionists tasks on the night shift
  • Process all guest checkins and early check outs
  • Review receptionists' reports
  • Obtain clean and organized reception
  • Accounting reports as required
  • Ensure to complete the logbook
  • Check all the Complete Registration Cards to make sure to have all the Id ́s and personal information of our arrival guests
  • Perform adjustments and corrections and rectify all PMS problems that occur during night shift
  • Verify that all registered guests have the payment applied correctly in the PMS
  • Prepare of End of day procedure
  • Make sure that all the arrivals for the following day are already assigned
  • Prepare all the Registration Cards, Selina Bracelets and keys for the arrivals of the next day
  • Check all accounts of guests who check out the next day
  • Responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift
  • Ensure standards of customer service
  • Ensure the good conditions of reception equipment
  • Must be able to perform the full night audit if needed
  • Act as manager on duty for the hostel in the absence of the
  • Management Team dealing with complaints, problem solving,
disturbances, special requests and any other issues that may happen

  • In case on Events or Parties, is mandatory of coordinate all the security team
  • Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety

Reuirements

  • 12 years of experience in reception
  • Team management
  • Bilingual
  • Knowledge of PMS system
  • Tourism /Hotel management background

What can you expect

  • Competitive salary
  • Performance bonus
  • No dress code
  • Petfriendly (as long as your pet is friendly)
  • Multiple online training opportunities
  • Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring
  • Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends)
  • Have your birthday off
  • Amazing referral program with cash and global holiday packages; we know you hang out with other great people

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