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Service Manager

4 months ago


Sydney, New South Wales, Australia Cognizant Technology Solutions Full time

Position Summary:

  • SME for PAMS & AMS Application.
  • To work hand in hand with the customers, and teams throughout the project to implement solutions, and ensure our customers are successful.
  • Experience in managing CAB calls and change requests.

Mandatory Skills:

  • Strong knowledge in enterprise content management includes Documentum suit products and Esko WebCenter.
  • Strong knowledge in ITSM.
  • Execution of complex and large projects as technical lead and leading the design, development & deployment and ensuring timely & successful accomplishments of all the phases.
  • Extensive experience in the installation of components in the server and maintenance of automated Process.

Duties and Responsibilities:

  • Having experience in providing L2 and L3 support to business for any issues related to the workflow management.
  • Coordinate and facilitate support services to clients.
  • Coordinate with vendor and raise a ticket with them to analyze and fix the issue.
  • Connect with L1 service manager for any knowledge base article revision and train the L1 team.
  • Strong analytical and organizational skills and ability to handle multiple high priority projects that meet schedules on time.

Salary Range:
>$100,000

Next steps:

About Cognizant:

#LI-CTSAPAC

Employee Status :
Full Time Employee

Shift :
Day Job

Job Posting :
Jul

**About Cognizant