Customer Service Representative

2 weeks ago

Guildford Junction, Tasmania, Australia WesTrac Full time

Posted Date: 10 Apr 2024- Location: Guildford PDC, WA, AU
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.

At WesTrac our primary focus is our people.

We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.


Join our dynamic team as a Customer Service Representative

Your primary responsibility will be to seamlessly facilitate the final stage of our parts supply chain. You'll be the friendly face customers rely on for all their parts ordering and collection needs. Elevating our service standards, your dedication ensures every interaction is marked by excellence, leaving customers consistently satisfied.


The Customer Service Representative will be required to effectively handle and provide outstanding customer service to both internal & external customers, engage customers with basic DBSi, WMS knowledge to assist with identifying their requirements providing prompt service in delivery of goods, receipting of credits, core & warranty returns, identifying leads and opportunity purposes within the Guildford CSC.

This position is offered on a full-time permanent basis working Monday to Friday plus one Saturday morning per month.

Location:
South Guildford, WA

Roster:5/2 8.5hrs

To be successful the following is required:

  • Previous experience in a customer service or similar role
  • The ability to effectively communicate with internal and external stakeholders at all levels
  • Excellent communication skills (written, verbal and interpersonal)
  • Excellent customer service skills with the ability to build and maintain successful working relationships
  • Ability to work successfully within a team and autonomously
  • Conflict resolution skills and demonstrated experience in navigating challenging situations
  • Good problemsolving skills with the ability to ask the right questions to understand and resolve problems to ensure customer requirements (internal/external) are fulfilled
  • High level of attention to detail

Desirable:

  • Previous experience utilising WesTrac and Caterpillar systems
  • Knowledge of DBSi, WMS & SIS 2.0 software
  • Current WA Drivers Licence

What we offer:

  • Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
  • Job security with a consistent pipeline of work
  • Unrivalled training and development via The WesTrac Institute
  • Familyfriendly, Perthbased rostered work
  • Stay home every night
  • Fantastic team environment and inclusive work culture
  • Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
  • Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
  • WesTrac is an endorsed employer for women via WORK180 who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality_
  • Job#2043_

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