Component Exchange Coordinator

2 weeks ago

Guildford Junction, Tasmania, Australia WesTrac Full time

Posted Date: 10 Apr 2024- Location: Guildford PDC, WA, AU
WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia.

At WesTrac our primary focus is our people.

We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.


Reporting to the
Component Sales Supervisor, the
Component Exchange Coordinator will provide outstanding customer service, as the primary point of contact for WesTrac Parts Exchange (PEX) component sales to internal and external customers.


To maintain efficient supply chain management, the Component Exchange Coordinator will build and maintain effective relationships with key customer contacts and internal stakeholders to exceed customers' expectations driving increased growth of WesTrac component sales.

This position will be offered on a 12-month fixed term contract.

Location:
South Guildford, WA

Roster:
Monday - Friday, 8.5-hour days

To be successful the following is required:

  • Previous Customer Service experience in a sales or service environment
  • Demonstrated mechanical aptitude, to provide common understanding with site teams and workshop operations
  • Solutions focused, with demonstrated and proactive problemsolving abilities, with high level of attention to detail, specifically with managing high value transactions
  • Excellent planning and organisation skills with demonstrated ability to work with multiple stakeholders
  • Experience with parts sales process and / or logistics best practice
  • Strong Computer skills including but not limited to MS Office, inventory management and warehousing systems.
  • Experience working in a mining / construction culture
  • Diploma in Supply Chain / Inventory Management / Business Management is considered highly desirable
  • Align with and actively demonstrate WesTrac's values of Safety, Pride, Accountability, Respect and Customer focus

What we offer:

  • Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
  • Job security with a consistent pipeline of work
  • Unrivalled training and development via The WesTrac Institute
  • Free onsite parking
  • Fantastic team environment and inclusive work culture
  • Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
  • Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
  • Job #1958_

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