Service Centre Manager

2 weeks ago

Canning Vale, Western Australia RAC of WA Full time

RAC Auto Services has an opportunity for a Centre Service Manager with experience in the automotive industry to join the Auto Services Team in Canning Vale.

Reporting to the Operations Manager - Auto Services, you will lead and support the team through daily operations to deliver quality services and repairs to members and motorists.

What can we offer you?

  • A competitive base salary plus super
  • Lucrative quarterly incentive structure
  • A yearly travel allowance up to $
  • Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
  • In-house Health and Wellness programs and Platinum WorkSafe Certification
  • Ongoing development and career progression opportunities
  • WA's most active social club with regular events and discounts for retail partners, discounted event tickets and member only activities

What will you be doing?
Leading and developing a high performing team of automotive professionals, you will manage and overall operational performance of the automotive centre in line with the Auto Services strategic plan.
Responsibilities include:

  • Ownership of the Centre's key performance indicators, including revenue, profitability, quality assurance, compliance management
  • Management and monitoring of health, safety and environment compliance
  • Performance planning and management of staff in accordance with RAC policies and procedures
  • Providing customer and member service excellence
  • Optimisation and growth of the existing client base
  • Review, recommend and implement operational improvements to ensure efficient operations
  • Inventory/stock/equipment management
  • Escalation points for customer feedback
  • Participation in retention, recruitment and selection activities

What are we looking for in you?
You will utilize your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:

  • A sound level of sales and business acumen
  • Proven experience in growing an existing client base
  • A high level of both written and verbal communication and relationship management skills
  • Strong problem solving, conflict resolution and decision-making skills
  • Well-developed organizational and planning skills, along with an ability to multi-task
  • Experience coaching and developing staff and creating a highly engaged work culture

Next steps?

If you're ready to choose RAC Auto Services - click on the 'Apply Now' button

If you want to know more, please contact Lorretta Jackson, Talent Acquisition Partner (Motoring and Home Services) via

Supporting Diversity & Inclusion

RAC is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application or contact for assistance through the recruitment process.

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