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Customer Service Officer
2 weeks ago
Immediate Start
We are looking for an enthusiastic
Customer Care Consultant to join our customer service team based in
Canning Vale WA, to provide an exceptional level of service to our growing customer base.
Your key responsibilities include, but not limited to:
- Inform customers of new product range and services where applicable
- Understanding customer's sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions
To be successful, you will have:
- Industry knowledge or experience in a high-volume call centre environment preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
- Forward thinker who can think outside the box
Job Type:
Casual
Salary:
$ $35.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Canning Vale WA: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Do you Identify of Aboriginal or Torres Strait Islander descent
Experience:
- Inbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
Licence/Certification:
- drivers licence (preferred)
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