Client Services Officer

1 week ago

Canning Vale, Western Australia APM Full time
Forget everything you know and expect about working in a call centre customer service team.

This is a contact centre environment where you're encouraged to use your brain, we don't focus on call volume and time KPIs, and you're coached and encouraged to focus on delivering a quality experience for our clients.


Join a team of customer service officers working at Assure Programs and look forward to a workplace where you can thrive, supporting people to access the mental health and wellbeing services that we offer.


Working as part of this team you'll:

  • Take inbound calls and confidentially capture caller data into our systems
  • Listen to the client and provide information on Assure's counselling, wellbeing, coaching and development programs
  • Schedule appointments between the client and our team of psychologists
  • Use empathy and communication skills to be of calm, helpful service to people in their time of need

National opportunities to move and grow


Assure Programs is part of the APM Group, with multiple brands and a team of 7500+ enabling better lives through a range of human services.

We encourage career progression - be that up the ladder, across Australia, or both

Your weekends, are yours


This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm.

We can work with you to plan hours that suit your needs.

What we're looking for
Call centre experience is not required.

In fact, we find that experience in other types of work like retail, sales, hospitality and corporate roles develops skills and life experience that is highly suited to this role.

To be successful, you should have a passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.

- _

  • We're committed to Equality, Diversity and Inclusivity_
  • We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person's uniqueness makes us even better at the work we do._

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