Customer Banking Specialist

2 weeks ago


Gold Coast, Queensland, Australia Commonwealth Bank Full time
You are a passionate customer service professional looking for the next challenge

  • We are enhancing the financial wellbeing for our customers
  • Together we are delivering outstanding customer experiences

_We are currently seeking a permanent part time Customer Service professional for our Surfers Paradise branch. _
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_Monday __9.00am - 4.00pm _
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_Tuesday __9.30am - 4.00pm _
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_Wednesday __9.30am - 4.00pm _
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_Thursday __OFF _
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_Friday __9.30am - 4.00pm _


No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.


More specifically you will:

  • Build a personal connection with customers through meaningful conversations
  • Work with customers to help them use our inbranch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs; identify any changes and reviewing customers' financial position
  • Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're interested in hearing from people who have:

  • A genuine passion for customers and putting their needs first
  • Bilingual and multilingual skills are highly advantageous (Spanish & Portuguese desired)
  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented with the ability to accept feedback for development
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Advertising End Date: 21/02/2023

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