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Customer Solutions Specialist
1 week ago
Salary:
Contract Type:
- Full Time
Location:
- Gold Coast
- QLD
Industry:
- Call Centre & Customer Service
Contact Name:
- Sarah Bolster
Contact Phone:
-
Date Published:
- 22Nov2023
The Company.
This Queensland organisation have built a fantastic reputation over the past 25 years and are known across the corporate & government sector for their passion, commitment to their clients and their strong desire to obtain a fantastic result for all involved.
Based in the heart of the Gold Coast, staff have access to corporate offices while also being able to work a hybrid work model.
Due to business expansion, this organisation is seeking to hire a dedicated and professional collections specialist to join them during this exciting period of growth.
The Benefits.
- Hybrid work model
- Collaborative & supportive work environment
- Expanding organisation which provide staff with ongoing career opportunities.
- Attractive & achievable bonus structure
The Job.
Reporting through to the Team Leader, you will be responsible for the following duties:
- Liaising with customers to discuss early stage overdue accounts, hardship matters and general queries.
- Liaising with consumer from a wide range of industries, predominately the telecommunication, financial services and utility sectors.
- Negotiating and monitoring payment arrangements.
- Assessing customers for hardship and negotiating discount settlements where required.
- Show high levels of empathy when negotiating and monitoring payment plans.
- Liaising with various internal & external stakeholders to solve client queries.
You.
To be successful in this role, you must have experience in the below areas and possess the following personal qualities:
- Minimum 6-12 months experience in the customer service space in retail, hospitality, call centre etc.
- Excellent written & verbal communication skills with the ability to build rapport easily.
- Strong desire to learn and develop a career in the finance sector.
How to apply.
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