Customer Solutions Specialist

1 week ago


Gold Coast, Queensland, Australia SB Recruitment Full time

Salary:

Contract Type:

  • Full Time
-
Location:

  • Gold Coast
  • QLD
-
Industry:

  • Call Centre & Customer Service
-
Contact Name:

  • Sarah Bolster
-
Contact Phone:

-
Date Published:

  • 22Nov2023
-
The Company.


This Queensland organisation have built a fantastic reputation over the past 25 years and are known across the corporate & government sector for their passion, commitment to their clients and their strong desire to obtain a fantastic result for all involved.


Based in the heart of the Gold Coast, staff have access to corporate offices while also being able to work a hybrid work model.

Please note, hours for this role are Monday - Friday on an 8am - 7pm rotating roster.


Due to business expansion, this organisation is seeking to hire a dedicated and professional collections specialist to join them during this exciting period of growth.

The business is committed to building a culture of accountability, consistent team support and professionalism. They provide their staff with supportive & approachable Management which are committed to your career growth and professional development.

The Benefits.

  • Hybrid work model
  • Collaborative & supportive work environment
  • Expanding organisation which provide staff with ongoing career opportunities.
  • Attractive & achievable bonus structure

The Job.
Reporting through to the Team Leader, you will be responsible for the following duties:

  • Liaising with customers to discuss early stage overdue accounts, hardship matters and general queries.
  • Liaising with consumer from a wide range of industries, predominately the telecommunication, financial services and utility sectors.
  • Negotiating and monitoring payment arrangements.
  • Assessing customers for hardship and negotiating discount settlements where required.
  • Show high levels of empathy when negotiating and monitoring payment plans.
  • Liaising with various internal & external stakeholders to solve client queries.

You.
To be successful in this role, you must have experience in the below areas and possess the following personal qualities:

  • Minimum 6-12 months experience in the customer service space in retail, hospitality, call centre etc.
  • Excellent written & verbal communication skills with the ability to build rapport easily.
  • Strong desire to learn and develop a career in the finance sector.

How to apply.

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